Had Internet once here, now they say its not available
janrip
Enthusiast - Level 1

I recently bought the house my uncle owned.  My uncle had verizon DSL when he lived here, and after he died his daughter canceled the service.  When I moved in I called Verizon to get the DSL hooked back up and they have told me that it is not available here.  houses on each side of me have it and across the street.  I don't understand why I cannot get the dsl, I even have his old wireless router.  So I am forced to spend 100 dollers a month on sattelite service because I work from home and need the internet.  This was a big point in purchasing the house, as we liked the rural setting, but the fact that My uncle had dsl sold it.

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Re: Had Internet once here, now they say its not available
prisaz
Legend

See if FiOS is available in your rural area. I know that it is not available in some areas. I have heard in some areas where they have run fiber, DSL is no longer being provisioned for new customers. http://www22.verizon.com/home/shop/shopping.htm

I would call back and ask for a manager that may be able to get it done. The line may just need to be checked with someone from engineering and not sales. Some of the address databases are wrong at times.

Depending on your usage, and location to a cell tower, you may want to look at a 4g LTE hotspot or modem. It might be faster.

Another posibility is Home Fusion.

http://youreguide.vzw.com/a2/homefusion-broadband-verizon-4g-coverage-lte-web-access/

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Re: Had Internet once here, now they say its not available
smith6612
Community Leader
Community Leader

Sounds like something went wrong with their database. Definitely take the advice above about talking to Engineering about the problem. If DSL is available (as in, Verizon didn't run out of ports on their DSLAM to connect lines to) then Engineering will fix up the database so you can order.

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