Help!! Cant stay connected with Vista.
bubba123
Newbie
 I have had Verizon DSL for a few years and never a problem. Just recently bought a new computer with Visa ( was using XP ) and my ethernet connection goes in and out. I have a Westell 327w modem. Called the Verizon help and couldnt get anything resolved. I even thought at first it was the ethernet card in the computer but exchanged it and same thing.. All the lights on the front of the modem are on (internet, dsl, wireless, etc.) except the ethernet which flashes on and off when I cant connect. Sometimes it will stay on for the whole day and sometimes off and on all day long. Have to shut off and unplug numerous times to stay connected. Have even hooked old computer back up and it works fine. Is there a patch to download for Vista? A friend said he heard of compatibility problems with Vista and DSL. Can anyone help?
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Re: Help!! Cant stay connected with Vista.
dslr595148
Community Leader
Community Leader
On the old computer..

#1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers.

If on XP, this means..

Go to Start -> Run.

Type in cmd and press enter.

In the new window, called the command prompt, type in ipconfig /all and press enter.

#2 Compare that IP Address to the IP Address at http://www.whatsmyip.org/

Same or Different?

^^
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Re: Help!! Cant stay connected with Vista.
bubba123
Newbie

Sorry. Have been away for a family emergency for a while. I appreciate your response. Unfortunately my wife has already gotten rid of the old computer while I was gone so I cant check that informaton. Any other advice?

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Re: Help!! Cant stay connected with Vista.
dslr595148
Community Leader
Community Leader
What does the screens of your 327w look like?

a) http://www.portforward.com/english/routers/port_forwarding/Westell/A90-327W15-06/Apache.htm

b) http://www.portforward.com/english/routers/port_forwarding/Actiontec/MI-424-WR/Apache.htm

c) http://www.portforward.com/english/routers/port_forwarding/Actiontec/MI-424-WRv2/Apache.htm

d) http://www.portforward.com/english/routers/port_forwarding/Actiontec/GT704-WGv2/Apache.htm

e) None of those?

If none of those, show the first screen that you see in your router (after you log-in to it)...
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Re: Help!! Cant stay connected with Vista.
bubba123
Newbie
I apoligize but I am not real computer savy so I am not sure what you mean by which screen do I see for my modem. Where do I find this?
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Re: Help!! Cant stay connected with Vista.
dslr595148
Community Leader
Community Leader
#1 Use ipconfig /all on Vista. See the details at http://www.ncsu.edu/resnet/windows/ipconfig/vista.php

#2 The Default Gateway that you found with ipconfig /all go to with your web browser.

#3 You will be asked for the user name and password. Please enter in the current user name and password for the router.

b) The Default Password is in the manual/user's guide.

I am not sure, but I think the Default user name and password "admin" and "password" respectively.

#4 After logging in to it, press the print screen button on your keyboard.

Go to MS Paint. Go to Start -> All Programs -> Accessories -> Paint.

Since I do not have Vista - source of info, http://windowshelp.microsoft.com/Windows/en-US/help/f5feb1df-8dd7-4ab0-9f65-3c1c89a329ab1033.mspx

Press the CTRL and V keys at the same time.

Save the file as a JPG/JPEG (use "save as file type" as need be).

Then upload it. Use "Add Attachments" (just above "View discussion in a popup") or use http://tinypic.com/

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Re: Help!! Cant stay connected with Vista.
bubba123
Newbie
Could not get a jpeg of the modem screens to save. As I said pretty computer ignorant. Sad huh. But the screens are similar are like option a) in your previous post.
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Re: Help!! Cant stay connected with Vista.
dslr595148
Community Leader
Community Leader
In your router go to:

#1 Configuration -> Private LAN Connection.

What is the DHCP Start Address and DHCP End Address?

#2 TroubleShooting ->Transceiver Status.

Post/tell us all of the numbers.

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Re: Help!! Cant stay connected with Vista.
bubba123
Newbie

#1 DHCP Start- 192.168.1.15

     DHCP End-192.168.1.47

#2 Dsl speed        down stream 3360              up stream 864

      Margin                "         "          15.5              "         "        13

      Line attenuation  "       "            33                "         "         20

       Transmit Power "       "             16.8            "         "        11.1

Transceiver revision-01.00.09.00

Vendor Id code-4

Line Mode-G.DMT Mode

Data Path-Interleaved

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Re: Help!! Cant stay connected with Vista.
dslr595148
Community Leader
Community Leader
First things first...

Margin = Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.

Line Attenuation = Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.

Transmit Power = The higher the number, the more power is required to transmit. This number will vary based on the other numbers.
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