I accidentally hit the power switch on my surge protector last night when unplugging my laptop. The modem is plugged into the same strip. I estimate that the power was off for not more than about two minutes before I realized it and turned it back on.
Now all I get is RED Power and AMBER DSL indicators. According to the manual, the RED Power indicates a device malfunction while the AMBER DSL indicates that the unit is in "safeboot" mode.
Any ideas on whether or not I can correct this myself? Or am I going to have to throw myself at the mercy of Verizon/FairPoint's already poorly-rated customer service?
That makes me very worried.
I suspect I know what happened.
They were upgrading your equipment remotely, while you turned it off - by accident?
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