Today i was switched from regular DSL internet speed to "High Speed Internet Enhanced 1.1 to 3 Mbps" after upgrading the service. The service is so bad, and it is strange how hard (or impossible) it is to find someone at Verrizon to chat.
Is there anything I need to do in my settings to start using higher speed?
There's nothing you should need to change, unless you have QoS set up in your router. It can take Verizon up to two weeks to apply the new speed, based on your billing cycle but they can apply this right away.
If you're seeing speed test results beyond 1Mbps down, 384kbps up, you're already at what Verizon considers the Enhanced package.
I switched to the same plan a week ago. had high speed for a few days then it went back to slower than it was before i upgraded. i have chatted several times and no one can tell me why. Its like it was turned off. One rep said that it was set back by verizon but could not tell me why. they said a tier 2 specialist would have to call me. So far no one has called. they said someone would call within two hours about 3 days ago.
now i chatted again and they are sending me new modem. they think that is the problem. will update when i get it and see if this makes a difference.
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (184.108.40.206) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (220.127.116.11) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (18.104.22.168) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (22.214.171.124) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (126.96.36.199) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (188.8.131.52) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
got new modem. didnt make a difference. now they said issue will be escalated to tier two team and they will fix the issue. so ill see what happens next