Hot Tar Drip Speed Test Wave
catlady4114
Enthusiast - Level 3

I've had Verizon DSL for over a decade and rarely get speeds anywhere near what I'm paying for.  Currently I'm paying for Fastest DSL but it's about as fast as dialup.  A while ago I started getting disconnected much more frequently than normal.  After tons of chats, phone calls, service visits and 3 modems, I was told the problem was with a server so Verizon made a few changes and I got great service for almost 24 hours.  I do speed tests several times  a week to gage how pathetic Verizon service is.  A few days ago I found out I can keep a record of my tests in a wave and invite others to join me.  

Go to http://www.speedtest.net/wave/abcdbac7c73c0bd0 and join the Verizon Hot Tar Drip wave to compare your connection speed with me.  Maybe we can shame Verizon into providing the kind of service we're paying for.  For accuracy, I do speed tests when I'm the only person online in my home.  It gets even slower when the spouse is online.

1 Solution
catlady4114
Enthusiast - Level 3

I finally convinced the spouse to switch to Comcast or Clear after showing him our speedwave results with 4 different browsers and three different computers in the house.  I called Verizon one last time to see if they could get me up to the speed I've been paying for.  After a long chat and being told my case would be referred to another department, lo and behold, a few hours later I was getting over 6 mbps download!!   It lasted almost 12 hours which is about half of what their last fix lasted.  Now I'm averaging 1.7 mbps download.  That's more than twice as fast as what I've been getting since upgrading service but still falls in the category of unbelievably crappy and over priced service.  I would prefer to have my money back I doubt that Verizon would do that so Comcast or Clear, here I come!

I guess it's time to click the 'accept as a solution' button.  

View solution in original post

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16 Replies
catlady4114
Enthusiast - Level 3

Thanks for joining the speed wave.  All the Verizon customers slow as tar just like me but that Roadrunner ISP in NY is pretty good for download speed.  I'll see if they have a counterpart in the DC area because I'm tired of paying $50 a month for what amounts to dial-up service.

smith6612
Community Leader
Community Leader

Overall, Cable should give better speeds on the downstream given you aren't on a saturated/overloaded node when compared to the DSL. I did add a result of mine to the Speed Wave mentioned above however. I should be pretty easy to spot on the list.

If your DSL is disconnecting a lot in addition to being slow, it could be indicative of line trouble. Post up your modem Transceiver Statistics for us to see. If you need help getting those, tell us which modem you have,

catlady4114
Enthusiast - Level 3

I haven't been able to get transceiver stats or use in-home agent since the last Verizon tech came out.   I have DSL but I started getting some kind of FIOS error message.   Verizon determined the problem was not the line but something else on their end.  The fix lasted for a day, then it got slow again but I stayed connected.  Now I'm getting disconnected again.  I thought FIOS might be the solution but I talked to several FOIS people with the same problems I have.   It looks like the only solution will be a different ISP but the spouse is reluctant to change.  Maybe the current round of disconnects will convince him to drop Verizon.

Hubrisnxs
Legend

If you have fios in the area, I would jump on it, it's heads and tails better than cable and dsl. 

IF you're wireless and getting disconnected, then it's probably a problem with your wireless signal, and you can log into the router and change the wireless signal.   If you're hardwired and getting that problem, then that is probably something else, and may in fact be in the dsl network.  That same problem wouldn't exist in the fios one,  they have a different line from your house to their local equipment, and that line is less susceptible to traditional interference.   most fios customers are pretty happy with their internet. 

catlady4114
Enthusiast - Level 3

FIOS is available but I can't keep my number so I passed on it.  Friends and neighbors with FIOS are having the same problems so it probably won't fix my issue.  We just have really poor service in our area.   

I sure hope it isn't the router again.  Verizon replaced the two bad ones they gave us.  We've only had this one since January.  Since we still had problems after they gave us a new router and said the line quality in the house was excellent , they figured it was on their end and changed servers but as I said in the original post, the fix didn't last.  I'm still trying to get the spouse to ditch Verizon for internet and phone.  That's the only solution that seems to work.  If you look at the stats in the speedwave, I'm not the only person with lousy service from Verizon.

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catlady4114
Enthusiast - Level 3

I finally convinced the spouse to switch to Comcast or Clear after showing him our speedwave results with 4 different browsers and three different computers in the house.  I called Verizon one last time to see if they could get me up to the speed I've been paying for.  After a long chat and being told my case would be referred to another department, lo and behold, a few hours later I was getting over 6 mbps download!!   It lasted almost 12 hours which is about half of what their last fix lasted.  Now I'm averaging 1.7 mbps download.  That's more than twice as fast as what I've been getting since upgrading service but still falls in the category of unbelievably crappy and over priced service.  I would prefer to have my money back I doubt that Verizon would do that so Comcast or Clear, here I come!

I guess it's time to click the 'accept as a solution' button.  

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smith6612
Community Leader
Community Leader

Comcast would be the better choice of the two other providers you mentioned for the meantime, despite P2P throttling and a 250GB Cap. ClearWire's service isn't exactly meant for home use, considering it's wireless/"Mobile" Internet. Those who are using it as their home connection tend to find out why I'm saying this, and it's due to the fact that they do have a cap and once you exceed it, you get throttled heavilly.

If FiOS is seeing the same slow-downs in your area, I'm rather surprised (or not). It means someone has dropped the ball in making sure the Central Office has ample capacity available (it's become a problem everywhere it seems). How coincidental that I received this piece of info, yet I read an article today about the folks behind Internet2 setting up 100Gbps over a single strand of Fiber which they will use for backhaul going to schools and government/research buildings. Get something like that going to a Verizon CO and I'm sure there would be at least ample backbone capacity. From there, it's up to making sure the switches (Lucent/Cisco?) and the routers (Juniper/Redback?) are up to par. Obviously, it isn't that simple though.

It is noteworthy though to forward off some old notes some people over at DSLReports have mentioned, though. Many have noticed that when FiOS shows up at a Central Office, DSL usually starts to hit the fan rather quickly. Shows the lack of upgrades that goes into areas that have only partial FiOS coverage.

catlady4114
Enthusiast - Level 3

I definitely agree with you Smith6612 about service going down hill when FIOS shows up.  That's when we started having constant trouble instead of intermittent trouble.   I figure they want everyone to switch.  The price isn't bad at all but the service is a joke.

Verizon's sending out a tech for the 3rd time next week.  My best speed today  was 2.68 mbps down and .61 up.  I was only disconnected once and it could have been due to them fiddling around with my line.  They're obviously tweaking things.  We shall see how it goes and if I go in a few days.  Just by reading this forum, I know I'm not the only person calling about this kind of problem.  They really need to do better by their customers since there are so many ISP options available. 

Hubrisnxs
Legend

when the tech gets there, be patient while he takes a look, and then as you guys are getting closer to the end of his visit and he's had time to look everything over, ask him "so is this problem in my house, in the street, or in the back end"  

and then you can go from there.  Give him time to get his bearings straight, but towards the end - get some kind of firm diagnosis.    If it's in your home, he can put a dedicated DSL line that would fix that.    its extra wiring from your main box to the room where you want the DSL, and it will only do dsl // no phone. 

if it's in the street, ask him, ok - so what's the next step with that,  my repair ticket will stay open while you guys work on this right?    get commitments from him, and his name if possible.   don't be mean about it, but let him know its a problem, its going on too long and you just want good working service.      he should understand. 

if its back at the central office, again get commitments from him,  "so ok, when can I expect that work to be done by?" 

just develop a good relation with him, as he's going to be your liason to getting this fixed, and if you guys are partners rather than two opposing forces, then you'll be able to get fixed expediently.   

techs are human too. 

catlady4114
Enthusiast - Level 3

The last two techs confirmed it was on Verizon's end.  I have a very good signal to and in the house.  No problem with other devices like my alarm, fax or anything.  Believe me, I tried everything before they came and they tried everything when they came.  I got an automated call from Verizon today saying my issue had been resolved so I did another speed test and I'm clocking an average of 1.4 mbps download so I'm on hold with them now trying to find out why I don't have consistent speed and connection.

catlady4114
Enthusiast - Level 3

This beats the stew out of me.  While I have techs on the phone doing line tests I get great speed.  They put me on hold, I try again and I'm back to the tar drip.  They tweak again and my next few tests are great.  I get off the phone and I'm down from 6 to 2 mbps download.  Obviously, they can get the right speed to the house.  What prevents the connection from being consistent?

catlady4114
Enthusiast - Level 3

I've been getting pretty good speed since my last post, however,  I got a latency test error message several times when testing speed in the wave and I keep getting logged out of everything.

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catlady4114
Enthusiast - Level 3

Got another call yesterday that the line was fixed.  I tested and had 6 to 7 mbps down and .7  up.  Well, it's back to business as usual today.  .57 mbps down and .14 up.  Actually, that's worse than usual.  I'll see how it goes when the tech comes Monday.

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catlady4114
Enthusiast - Level 3

For the past few weeks I was getting half decent service.  Not the kind of speed I'm paying for (5+ mbs) but at least 2 mbs on a regular basis and sometimes as much as 5.  But now it's back to a tar drip.  Here's my results.

http://www.speedtest.net/result/1311150394.png

I want my money back.  Verizon obviously can't provide consistent service so why am I consistently paying for something I can't get?

catlady4114
Enthusiast - Level 3

I started having constant disconnect and slow speed problems again a few months ago.  After tons of DIY  troubleshooting, I did an online chat to see about getting a new modem/router and was told to contact billing.  When I called a few days later, the recorded message said my line had been fixed.  Indeed, the disconnect problem had decreased to just  3 or 4 times a day but the speed was still slow.  I checked my plan to see what the speed should have been and found out the plan I signed up for (mentioned in this thread) was no longer the plan I had.  In fact, I'm getting speeds close to the dial up plan I had before DSL.  I never got notice that I was downgraded to 1.1-3 MBPS.  My old plan isn't even offered anymore.  As soon as I can get broadband from my cell phone provider I'll be done with Verizon once and for all.

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smith6612
Community Leader
Community Leader

Cell Phone Internet I'm afraid is a rather poor service. Not that it isn't fast, but it's likely to be congested equally during the night, and you're bound to run head first into a plan with data usage limits even on these new so-called 4G networks. Hate to say it but every company for no non-economical reason wants to go down that route.

The past few months some individuals, including myself have noticed Verizon removing the option for speeds higher than 3Mbps due to the Central Offices not being equipped to handle the load in the first place. People who call in and don't go through the back door to get problems fixed wind up seeing their lines set to 3Mbps and called "Fixed." You can get your provisioning speed back, but you'll have to fight for it and it does take time. There are a few cases where actually getting the phone number to the CO and having someone set the line speed to 5Mbps from 7.1Mbps has been found to improve the reliability of data transfer, but that is with particular DSLAMs that do not have the backplane to handle anything higher.

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