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My home shows online as unavailable for fios but my neighbors have it. How can I contact an engineer to come. I have tried contacting customer service and I have tried making a FAST ticket but I haven’t heard anything. I have done a bunch of research as well but cant seem to talk to an engineer directly. What can I do? Sales team just says use the 5g wireless but the latency for the 5g doesn’t match my needs. Please someone help. Who do I have to talk to?
Hi Everett1717,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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