How do I get Verizon to bill my FIOS correctly as agreed when I called in??

I called in to renew for my FIOS Internet for 2 years and the Verizon guy said I could have the special for $34.99/mo for 2 years. When I got my bill it was not correct - they are charging me $64.99 and now I'm locked in for 2 years!! I called in and waited on the hold for 1 hour to "wait for the supervisor queue" and then they disconnected me. I called back in and they said they would have to put in a request to pull up the voice recording of the original call. I don't think that request actually got put in, because I haven't heard anything for 3 weeks!

Has anyone else had this kind of experience? I don't know what to do. I can call in and hold for an hour, but I don't see that will guarantee Verizon customer support will actually do something. It seems they "got me" and I'm at the mercy of this company that's grown too big without caring what they do to their customers!


Verizon customer for 20 years

Re: How do I get Verizon to bill my FIOS correctly as agreed when I called in??
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.