How do I get in touch with a supervisor to resolve an issue after many attempts

I placed an order downgrading my service from cable to internet only but with a higher speed.  I was told I needed a new router which I ordered with the representative. It never arrived. I’ve now been on at least give chats and more than two hours being transferred around (and dumped back in the hold queue) just to try to get a router shipped!.  My request for a supervisor has also led to being transferred. I ended up transferred to the ‘deceased’ accounts départment.

How have others successfully escalated something like this and is there a number to call?

1 Reply
Moderator Emeritus

Hi BK4,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.