How to File a Complaint with Verizon Fios
MIHK
Enthusiast - Level 1

Hurricane Michael came through Virginia last Thursday and it caused my power to go out for maybe 3 minutes. When it came back on, I lost my TV/internet. I tried to manual reset the box, but it only worked for 30 minutes before it went out. So I called tech support and wasted hours because they can't fix it either. I ended up having to wait for 5 days for a tech guy to come out to fix a problem that took him less than 30 minutes. During this whole ordeal, I wasted hours waiting on the phone, had to take a half day to wait for the tech guy and I had to go over on my Verizon cellular data usage because I didn't have internet for my work. When I tried to call Verizon to get credits for services not rendered, the reps were being extrememly condenscending (one told me I am misguided!?!? who says that to their customers!?!?) and was just trying to get off the phone as soon as possible. I tried to ask for a supervisor during my various calls with different reps, but it seems like all of the supervisors were just trying to avoid people because they don't want to do their jobs. One rep told me the supervisor will call me back, but I waited for 4 or 5 days and got zero calls from them. I finally got a supervisor today (his name was Devon) and he was absolutely useless. He wouldn't tell me his last name from the start, and he said he doesn't know who the rep's name is (the one I talked to before him) even though they are both in billing department. If that's not avoiding accountability at its finest, I don't know what is. Between all the time and energy I had to use to deal with this Verizon issue, I was looking to speak with someone with authority to gain reassurance that the premiums I am paying will be jusitifed with reliable Verizone service. However, all I got was condescending useless remarks and attitude from the rep and the supervisor. That's why I want to make a formal complaint somewhere on paper. I certainly don't want to have to go through this type of **bleep** everytime a baby tropical storm comes through. If anyone had success with their complaints making it all the way up to the top of the leaderships, please let me know. In the meantime, I am going to continue to look other ways to make my complaints heard, be it with the FCC or BBB or elsewhere. Any help would be much appreciated. Thank you. 

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