How to get ahold of engineering

Help!  My family is moving into a new home and I am trying to get fios at the address.  You can see the cables outside the new home.  I have called 3 times now and 3 different reps said they put in a ticket and would call me with an update in about 24 hours.  Not one phone call, what do I do.

Re: How to get ahold of engineering
Moderator Emeritus
Hi Tandi,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.