How to stop verizon from billing after canceling connection
Rahul11
Enthusiast - Level 1

I canceled my fios connection but continue to see bills from Verizon. The customer support website takes me through answering several questions and then suggests i call 800-837-4966, which a verizon wireless support number. I never had verizon wireless and this support number is asking for one. Is there a dedicated fios support line. 

Has anyone else had experience with improper billing

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Re: How to stop verizon from billing after canceling connection
kh-gary
Moderator Emeritus

Hi Rahul1,

Did you use the following Contact Verizon Support page? https://www.verizon.com/support/residential/contact-us/homepage.htm. If you are still unable to contact Verizon, then please reply here to let us know. Thanks!

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Re: How to stop verizon from billing after canceling connection
Rahul11
Enthusiast - Level 1

i did - that's where i got a pop up to call the number i mentioned in my post. 

What was also odd was that the pop up said enter your number for verizon to call you but then quickly changed to call verizon at this number. i figured maybe some glitch in the system

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Re: How to stop verizon from billing after canceling connection
kh-gary
Moderator Emeritus
Hi Rahul1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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