How would I be able to file a complaint regarding Billing
grg_justin
Newbie

I have not been able to do so by calling up customer service. All they say is "I am sorry". Verizon does not encourage feedback and does not have a complaint forum for billing issues that I am able to locate.

Any help would be appreciated

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CRobGauth
Community Leader
Community Leader

Depends on your issue.

Surprised response is just I'm sorry without any help.

Can you describe issue?

Don't have to go in extreme details.

May be an issue they can't resolve (ie some people think they should pay less).

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jonjones1
Legend

I don’t know what state you reside in. However in NY you can contact the Public Service Commission http://www3.dps.ny.gov/W/PSCWeb.nsf/All/B40C096675BE10C085257687006F39E7?OpenDocument

The document below can also assist you. See section 18.

http://www.verizon.com/about/sites/default/files/Internet-ToS-09122017-ENGLISH.pdf

you can send a certified return receipt to your billing address in the form of a dispute. Dollar amount etc. keep a copy for yourself. This is covered under the Fair Debt Reporting Act to protect your rights.

lastly file a complaint at http://www.fcc.gov under their online complaint submission.

you will need a photo or a pdf of the billing document in dispute to up load to them.

you can look up your Public Utilities Commission for your state if different than NY.

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CRobGauth
Community Leader
Community Leader

Depends on your issue.

Surprised response is just I'm sorry without any help.

Can you describe issue?

Don't have to go in extreme details.

May be an issue they can't resolve (ie some people think they should pay less).

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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