Enthusiast - Level 1

Has anyone else in New York City come to hate Verizon as much as I do? 

Like many New Yorkers I was so happy when Verizon Fios came to town to give us an alternative to Time Warner Cable - I never thought a company could be worse than Time Warner but Verizon is.

First of all, I see absolutely no difference in the internet speed. NONE

And I pay more money for fewer channels.

And Verizon requires you to sign a two-year contract which apparently they are allowed to change at anytime.  One year into my two-year contract Verizon raised my monthly rate, then after several phone calls complaining, someone with a very thick accent on the other side of the world would lie to me and tell me that my bill wasn't raised!

After filing a complaint with the Better Business Bureau they finally admitted that they did raise my monthly bill by $50 a month, but did they offer to refund me?  No, I'm still stuck with Verizon until the end of my contract unless I pay them another $50 just to leave early.

After this contract is over I'm dumping Verizon and going back to TWC which is now Spectrum I think.

I've had many cable and internet companies over the years and Verizon is by far the worse. 

I guess the fact that they make you sign a contract should have tipped me off, basically a contract says to me "You're gonna hate our service so much that if we let you leave you definitely will"  !!!!!!!!!!!!!!!!!!!!!!!

2 Replies

You are in NY state then you are in luck

contact the New York State Public Service Commission at 


they have a toll free number as well as a online complaint form.

this state agency regulates Verizon and other Utilities.

have proof to give them if asked. Also a phone number for them or Verizon escalations to call you back. They are very prompt so be able to speak to them when they call.

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Hi @superstella, 

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