I have issues with my internet service.

I am currently signed up for Verizon high speed internet and looking for fios. On my current plan I have to call on a monthly basis because my speed will drop to unusable speeds. Whenever I call my internet will be better for a week or two and then decline again. Recently I have simply quit calling because it causes no change. I also called about fios about a year ago, the same time I saw the cable being buried across the street for mountain view high school, and was told it would be available in a couple months. Two months later I called and was told to wait 6 months. 6 months later I called and was told that I was too far from some central thing for service, even though the school across the street had it fine. I have since been getting worse and worse service to the point that I have to turn netflix on an hour in advance to watch a movie without buffers. I have performed diagnostics with the tracert command in the command prompt and it shows that verizon servers are the cause of the internet blockups that I seem to experience 24/7. Here is a recent speed test of mine: http://www.speedtest.net/my-result/3182054153. I would like to know why I am not offered fios at my location when the cable is ten feet from my driveway and why my current service is so horrible on your end.


Thank you,


{edited for privacy}

Re: I have issues with my internet service.

Hi binkybuddies,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: I have issues with my internet service.
Customer Service Rep


We have closed your private support case. We are glad we were able to get you in touch with one of our offline specialist to look into your issue. Please feel free to make a new post anytime you need our help.

- Jose_VZ