I've been ignored and mistreated for a year over "unreturned" equipment. My credit is ruined.

First, I did return my equipment. I returned two DVR boxes, one standard cable box, one internet router, and two remotes. I had lost one remote, but was told it wasn't a concern and would not constitute any penalty charges.

My service was disabled around Feb 20th, 2018 and I returned the equipment around that same date.

Everything was square until 4-6 months later when I check my credit score, and see that my excellent credit is now "fair." I have a hit against me for nearly $800 from Verizon. Upon getting in contact with an agent, I'm told I did not return my equipment. After spending over an hour with this agent, I'm told it was a system error, that it displays that the equipment was returned and service disabled on 04/25/18, that I am owed roughly $200 from overpaying a final bill, and that a check would be in the mail to settle my account.

Two months later, no check, no improvement on my credit. This begins a long back and forth struggle of agents telling me they don't have the clearance to help me, and that I owe Verizon $800 in delinquency payments over unreturned equipment.

Most recently, I've been told twice that someone higher-up in customer service will be in contact with me via phone or e-mail, and I have yet to receieve contact.

So a year later with ruined credit, unable to buy a house or start a family, or even get married as my bad credit would become his bad credit, I am unable to live because of radio silence from verizon and a refusal to pay money I don't have for equipment I already returned.

All of my information is updated and correct on my account. I expect someone to get in contact with me over the next few business days.

Thank you.

Re: I've been ignored and mistreated for a year over "unreturned" equipment. My credit is
Moderator Emeritus

Hi Disgruntled1990,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help resolve your issue.

Re: I've been ignored and mistreated for a year over "unreturned" equipment. My credit is

No one here can really assist you with money. However Verizon has posted bad information on your credit bureau reports.

under the fair debt collections practices act https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-...

you must contact the three credit bureaus and file either an online dispute on the trade line (if you have written proof of the returns via a receipt you can upload the paperwork to the three Credit bureaus.

under the law you can get a free copy of your credit reports from 


Once you dispute it the bureaus must remove it if the creditor cannot prove the charges they posted.

good luck