I want to use own router and keep TV Guide and tried everything
MrAchilles
Enthusiast - Level 3

Hi, 

Firstly I have followed the steps in the stickied thread. 

I also followed the same setup guide that someone else had used and who was using an almost identical setup to me and still, no guide is showing up and at times my router says it is not sending internet to the G1100, despite the internet (globe) light being white. 

My current setup is ethernet to the WAN on my router (Netgear Nighthawk XR500) and coax to the G1100. I then have a coax to the STB in another room. From my router I am sending an ethernet cable from the first LAN port to the WAN port of the G1100. The globe icon on the G1100 is white which means it it receiving internet so I don't know what the issue is. Last thing I did on the G1100 was disable both 2.4 and 5.0 GHz wireless internet but that is it.

I have reset all devices several times and have found nothing to work. I want to say it was working for a while and has since stopped but can't confirm. The DHCP was released and applied on the G1100 before I switched over and I re-did it tonight. 

As of right now, I decided to give the G1100 a static IP on the router and as a result the internet light on the router is currently a steady white whereas it used to turn red after a few minutes. Either way, the globe icon on the G1100 has always been white when hooked up to the router. I checked the network usage and it seems when it first connects there is a small transfer of data but eventually it comes to a halt. I don't know if that means there is no signal or if it just doesn't need to send or receive anything, especially since no devices are connected to it.

TV is working but simply says "No Program Info" and the system info says it is offline. 

I've looked up all the guides and have honestly run out of ideas. I believe it should be working but not sure what I'm missing. 

I did notice that my router is reporting that the G1100 is offline and doesn't have an IP which is weird, could that be the issue? I'm not sure why it would be saying that though. As I said, the globe is white so you would think it is receiving the correct signal. 

Any help would be greatly appreciated.

My internet is perfect right now, all I need is the TV guide. 

0 Likes
Reply
1 Solution
MrAchilles
Enthusiast - Level 3

Well it's been several days and so far it is working without any hassle. The TV STB is still reportedly online and the TV Guide is updated to 7+ days now. The MoCA Adapter hasn't shut off at all and I can still a fairly consistent data transfer between the STB and the router. 

Thank you so much for your help, I don't think I would have resolved it without you. I consider myself fairly tech savvy but before this I honestly had no clue about MoCA networks so I definitely learned something new. 

For anyone needing help in the future regarding this issue:

User Edg1 definitely provided the working fix for me however I'm worried the lengthy posts from me may hide or complicate matters. For anyone who is looking for the quick answer:

1. Edg1 recommend the ECB5240M MoCA Adapter. I bought this directly through Verizon for $60 (w/ shipping etc) and it arrived in 1-2 days. 

2. I completely removed the G1100 router from my setup and connected the ECB5240M adapter to a power source.

3. Run an ethernet cable from a LAN port in your own router to any of the four LAN ports on the ECB5240M adapter. 

4. Leave it for several minutes (I did five be to sure) and then connect the ONT Coax to the adapter. 

5. The STB may come online automatically but I recommend rebooting just to be safe. 

6. At this point, the STB should be successfully online and in working order. TV Guide fully functional and all internet coming to and from your router. 

View solution in original post

29 Replies
jonjones1
Legend

Too long to quote.

go here http://www.dslreports.com

click on the Fios forum. Either post a short narrative of your issue or under the Fios FAQ’s there are set up instructions for what you want to do.

0 Likes
Reply
Edg1
Community Leader
Community Leader

First thing is make sure you actually have internet coming out of G1100. Take a laptop and connect to it with an ethernet cord and turn off the wifi on you computer. You should be able to get out to the internet at this point. 

Next unplug the STB and router. Start the router up again and wait until it is fully back online. Then plug STB back in. It should pull an IP after everything is back up again. 

MrAchilles
Enthusiast - Level 3

I'll give this a try with the laptop, or will connect my desktop and see if I still get a connection. Got a lot of internet users in this house so I need to time my technical tests accordingly. 

When you say unplug the router, do you mean the G1100 or my Netgear router?

I'll update you but if anyone else has any other suggestions to also try in the meantime I would really appreciate it. 

0 Likes
Reply
Edg1
Community Leader
Community Leader

I understand lol. The G1100. 

MrAchilles
Enthusiast - Level 3

Before I do any changes I'd like to confirm some things. 

Another thread I looked at had a guy follow an identical or every similar setup to my own and had also lost the guide. 

Like him, I have or had released the DHCP but do I need to also disable it? I don't know if those are two different settings or if releasing the DHCP "technically" disables it. 

There was also a mention that he bridged the G1100 to his router. Will I need to do that too? The OP also said he connected the G1100 to his router by connecting the router's LAN port to the G1100 LAN port and NOT the WAN (which I'm currently doing). 

0 Likes
Reply
Edg1
Community Leader
Community Leader

You can try without disabling the dhcp first. As long as the G1100 IP address 192.168.1.1 is different the your router it shouldn’t matter. The STBs will be the only devices getting an IP from the G1100. Everything else will get IPs from your router. 

Edg1
Community Leader
Community Leader

The other way you are saying by turning dhcp is also ok. That is essentially changing the G1100 into a switch/moca bridge. That way the STBs will be getting IPs from your router instead of the G1100. 

MrAchilles
Enthusiast - Level 3

I'm gonna mess around with it tonight. My first theory is that the G1100 simply isn't getting Internet, which is confusing since the router is working perfectly. 

Another person suggested removing the G1100 from my setup altogether and simply purchasing a MoCA bridge, is that a viable option? 

I'm not sure if anyone can recommend a good one (ideally black) because if that will work and remove a rental fee from my life then I'll definitely consider it. 

0 Likes
Reply
Edg1
Community Leader
Community Leader

Is is possible tbe G1100 is the same IP (192.168.1.1) as your router. That will cause the G1100 to not work. 

A moca bridge will also work in place of the G1100. Verizon has a FNA( FiOS network adapter) for $50 or you can get one online from actiontec just make sure it’s moca 2.0 if you have VMS STBs.

MrAchilles
Enthusiast - Level 3

I found this one on Amazon (https://www.amazon.com/Actiontec-Dual-Band-Wireless-Extender-Ethernet/dp/B00FKTMWDE/ref=cm_cr_arp_d_...)

There is also this one (https://www.amazon.com/Actiontec-802-11ac-Wireless-Extender-WCB6200Q02/dp/B01BV1Y3W2)

I believe the first is Moca 1.1. however some reviews mention that they're using it with FiOs. So I assume I would plug the coax from the ONT directly into this, then ONT ethernet into my router. Then, would the MoCA adapter need ethernet from my router too? No problem if it does. 

After that, I guess it should work or do I need something else? 

0 Likes
Reply
MrAchilles
Enthusiast - Level 3

Okay so aside from the possibility of getting a different adapter, I did some investigating. 

Firstly, I connected my computer to the the G1100 and although it said I had an internet connection and I could access the G1100 settings page, I couldn't access any actual internet pages. 

I disabled the DHCP entirely and then following what I heard, connected my router's LAN port to the G1100 LAN port. I reset both the G1100 and STB by underplugging their power but again it made no progress. The G1100 did blink white for like a minute which made me think it had secured a connection via the LAN hookup but then it went red.

What could be the reason for this? This seemed to work for someone else. 

It may be possible that the G1100 has got the same default IP as my router but I'm not sure. Is there any way I can change that? 

I'd rather not go out and buy another adapter if I can get this to work. 

EDIT: Just checked the Netgear support site and it says I can access my router via "192.168.1.1" so I assume this is the problem? Can I change the G1100 IP from that to something else? Or, should I change the routers?

0 Likes
Reply
MrAchilles
Enthusiast - Level 3

Okay so update again:

I rebooted things and connected my PC to the G1100 again in LAN port 1 while my router was bringing internet to it via LAN port 4. This time my computer connected to the internet. I noticed I couldn't access the G1100 settings page but I could access my Netgear router page, I assume since that was what is receiving the internet. 

Suddenly, the STB started downloading data and the guide came back!

I have no connected my PC back to my Netgear router and although the G1100 globe is red, it seems to be providing internet. The only issue I've noticed is that my PC connection seems to be intermittent. What could be the reason for this? 

edit: was experiencing a weird problem. The STB was online and working however the internet seemed to be constantly disconnecting and reconnecting. It was like devices were literally switching from the Netgear router to the G1100, as if devices kept recognizing each one as the router and switching. At times I could only access the G1100 settings page and vice versa. I assume this is due to the IP's being the same?

I've reverted back and connected the G1100 via WAN and as I expected the STB is offline again. But I guess we are getting close lol I think I can change the IP of my router fairly easily so it I changed to something such as 192.168.2.1 and reconnected the G1100 via LAN, am I right to assume this may work?

EDIT 500: Okay...okay. So, I figured since it was 4:00am I would lose a bit more sleep and just...try something else! So, I reconnected the G1100 via LAN and didn't adjust anything else. So far, my PC hasn't disconnected at all or seemingly paused like I mentioned earlier. I saw the STB downloading/uploading data so I THINK it's working. The guide has 3 days of data stored apparently however under system info it says it's offline, despite there being data transfer visible on my router. I'm not sure if the STB stays online all the time or if it only turns on periodically. 

EDIT 501: STB says it is online now. I feel like I've just stacked an insane box of cards and I'm just waiting for someone to turn on a fan. But having said that, it seems I may have fixed it. All devices are online and connecting to the my router. STB is online and I have TV guide back. G1100 globe is red due to no WAN but it is receiving internet and working as a MoCA switch right now and I guess is just bridged. The G1100 is reportedly offline according to my router so I am assuming that was the issue earlier but a reboot and some time for things to config themselves and it's now not fighting for a connection.

There is still the issue of odd things disconnecting at times and I think this is due to the G1100 and my router having the same IP address. I am going to change my router's IP tomorrow and see if that resolves it entirely. However I know if I connect the G1100 via LAN then the STB does come online now.

If you made it this far, I hope this story like ramble was interesting lol I need some sleep. 

0 Likes
Reply
Edg1
Community Leader
Community Leader

Ok those adapters should work fine but the one Verizon offers FNA(ECB5240M) is bonded moca 2.0 and like $50. That would probably be the easiest route since no configuration is required. Connection would be in place of the G1100. So the coax that was going to your G1100 will connect to coax on the FNA and the lan port of your router will connect to the FNA ethernet port and then you reboot STB and you should be good. 

MrAchilles
Enthusiast - Level 3

So with an adapter I would just plug it in and it's essentially good to go?

If I get the FNA you mentioned which I think is $55, would I need two or just the one?

Assuming just the one since I'm not converting internet over coax back to ethernet for a wifi extender or any devices. I would literally just be using this for the TV. 

Apparently I can get the FNA you suggested directly through Verizon so if you're certain it works I will invest in that. 

0 Likes
Reply
MrAchilles
Enthusiast - Level 3

Someone said to me that the ECB5240M you linked extends a MoCA network but it doesn't create one. 

Not sure if this is correct or not. 

He recommended this (https://www.amazon.com/Actiontec-Bonded-Ethernet-Adapter-ECB6200S02/dp/B013J7OBUU/ref=sr_1_3?tag=ds0...)

0 Likes
Reply
Edg1
Community Leader
Community Leader

Sorry for the delay. Yes just one FNA needed. That's what I'm using now for my STB since my FNE got surged both will make your moca network but since your router is providing wifi you won't need an FNE. FNA is cheaper. 

Just take coax from your G1100 and connect to the FNA. And connect a lan port to your router to one of the ethernet ports on the FNA. There will be 4  any will be fine. From there reboot the STBs and it should be good when the come back up. 

MrAchilles
Enthusiast - Level 3

Okay, so just to double check. 

You're saying the ECB5240M MoCA Network Adapter you linked me WILL provide a MoCA network?

It's a lil cheaper and has 4 ethernet ports so I'm inclined to side with it since I could use it for future expansions. 

Sorry for the repeated questions, I'm just hearing different things. If you're certain the ECB520M will work and no require anything else then I'll go with that. The installation guide for it makes it look more like an extender rather than an adapter so it's a little confusing. It mentions that my router needs to have a coax outlet which mine doesn't.

0 Likes
Reply
Edg1
Community Leader
Community Leader

Absolutely. I uploaded a picture of my setup. I have ONT to my Ubiquiti router via ethernet. Then from my router to a 16 port switch since all my ethernet runs are in my basement. Then an ethernet from my switch goes to my FNA(ECB5240M). You can go right from your lan port on your router. Then coax from my 8 port splitter goes to the FNA coax port.

In your setup you will be basically taking out the G1100 and putting in the FNA in it's place. If any other questions don't hesitate to ask. 

The picture might take a day to view. Has to get approval. 


image
MrAchilles
Enthusiast - Level 3

No I see the picture perfectly already. Alright I'll take the jump and purchase the ECB5240M, believe I can do it right through Verizon. Looks like it is pretty much plug and play or is there some configurating to go through?

0 Likes
Reply
Edg1
Community Leader
Community Leader

No configuration required. When you plug it into your router give it a few minutes in case it has to do any updates  then connect coax and reboot  your STBs. Then you should be all set.