Same problem as many others. Looking to verify first responder discount. I am an existing Fios customer. When the verify ID.me page pops open, I login to my account (firefighter/first responder) and then when it returns to Verizon, I will get a quick "Thank you for your service. We are unable to verify your eligibility, but you can still order these services or learn more to check eligibility for a discount through the Verizon Connections program, which offers discounts to employees of companies enrolled in the program." And then I am redirected elsewhere.
I re-verified my status on id.me
I’ve tried every browser possible. I’ve tried on 2 different computers and my phone.
I’ve spent hours and hours trying to get this done. How is this such a problem?
Hi plogan2482,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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