Hi. I'm just another Verizon customer who was treated poorly and sent to collections with the result of an excellent credit score dropping 100 points.
I've spent hours on the phone with mostly rude people (2 of the many have been nice and helpful.)
I've been told twice now that I'd get a call back and never do.
I'm reporting them to the Better Business Bureau.
My issue: I moved and canceled service. They had my name spelled wrong (something I tried to fix many many times) and the last bill never came to my new address. When I finally figured it out, I paid it, but it was too late (by a week or so). Verizon FiOS send people to collection after 30 days. How predatory.
FiOS isn't available in my area, but if it ever gets here, I will avoid it. I've switched wireless carriers as well going from Verizon to T-Mobile. I will never use Verizon for anything ever again.
As someone who is social media literate and experience (with thousands of followers on Twitter) I will be sharing this experience as far and wide as I can.
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.