I received my latest bill and it's significantly higher than past bills. There was a recent change in service, which I didn't request, so why am I being charged? Also, this is my 4th bill after being charged the installation fees so my anticipation was that my fees would be lower, and they are higher than my first three bills. The "upgrade" was positioned as something free and something done because I'm a valued customer - but then to charge me??
Please explain how it's appropriate to charge a customer more for a service they didn't request. My monthly fees are now almost $50 more than I had budgeted or what was proposed when I signed up for this service.
Before calling Verizon and getting bounced to several different people, can someone explain to me how this can be fixed and my fees brought back down to normal. Please advise.
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