I've had a number of complaints from the kids in May about games have frequent issues, and I've experienced some odd issues off and on as well. When I got the May report from SamKnows, I noticed that packet loss since early May has been unacceptably high with more than 10 days during the month of packet loss in excess of 2.5% (as high as 6.5%), and the first few days in June are looking just as bad (all above 2.5%). This would definitely be the root cause of the kids problems with the games as well as the issues I've observed. Generally, 2.5% to 5% is considered poor network performance and 5% to 12% is very poor network performance, so this is not really acceptable.
I verified with older SamKnows reports that prior months didn't have these issues (maybe once or twice a month, but most months didn't have notable packet loss days at all).
Anybody have any ideas as to what is going on? Does Verizon Tech Support look at this boards and investigate issues like this, or do I need to call them?
I will try digging deeper, but for it to suddenly get worse like that at such a consistent level at this point is almost certainly not the internet in general.