Some person wrote:
"Call into the call center, and ask them to have OSC delete the files for you. Shouldnt take them more then 5 min or so."
HA HA HA HA HA HA HA Quit with the jokes!
Really...you're killing me........the idea that you could actually get anything done on the phone with verizon in five minutes is just too much for me to take.
Maybe they meant 5 hours and mistyped.
Seriously though, I've learned that the best strategy when forced to phone is to hang up as soon as it becomes clear (as it usually does) that the rep has no idea what to do. Call again and again if necessary... many Verizon reps are not familiar with Verizon services and practices. Once I got lucky when I asked if there were a separate phone number for Home Monitoring specialists... I then phoned that number and actually reached someone who knew what he was talking about. So it CAN happen!
Amazing that this thread has been going on for 11 months now and Verizon still hasn't solved the problem.
Amazing that this thread has been going on for 11 months now and Verizon still hasn't solved the problem.
Just to be clear, deleting a sub-account does not always delete the site and files.
I was told that it would do just that by a Verizon Tech but it did not.
What it did was leave all the files using up half of my alotted space under my "main login" which I cannot delete or change because it is my business email address.
And once you delete a sub-account you can not create it again with the same name.
Not that it would matter for me, I don't want that sub-account and couldn't use it to access the FTP files anyway.
So now I have a defunct, incorrect web site that I don't want, only half of the storage that I pay for and no easy way to fix it.
I'm considering calling someone like "turn-to-ten" so they will do an expose on this God awful, uncaring, monopoly.
Here it is, the middle of November 2012 more than a year after FTP was taken for no apparent reason. I was away on vacation when the emails went out, and did not get access to try to remove old FTP'd files in time. Now, over a year later, and still no one at Verizon has any idea of how to get old files deleted, and no tool has been forthcoming for the user to simply wipe thier own personal web space.
I have an old orphaned account from another **bleep** by Verizon at vze6u6m5 that should not even exist. I was told to just waitr and it would go away. No such luck.
My present account at vzexcw10 has an old FTP splash scrreen that was my response to that original site getting **bleep**'d that I would like removed.
Not one person at Verizon seems to have diddle squat for how to get rid of these old FTP files.
vze6u6m5
vzexcw10
Please wipe these spaces so that they actually become useful!!! There is absolutely nothing there that I want to keep. Just wipe the freakin' space so it becomes useful again....
Why is this so hard, so arcane, and NO ONE AT VERIZON knows how to do it or who could.
I have been in talks with Delaware's Attorney General, and they said I can petition thier office to take Verizon Payments until this is resolved. As of Monday, December 3rd, I will be having tthe AG office take my Verizon Payments until this matter is resolved.
I also have experienced the mess the Verizon has created with the failed personal webspace. I have spent no less that 2 hours working with the various technical support teams ovr the past months to delete my files that were maintained with FTP without any success.
So today, I decided to embarc on another journey and learned they no longer support this service at all. I did not get a good answere as to why they were still charging me or a service that they no longer provide. Come 'on Verizon, you cannot charge for a service that is not functioning properly and you no longer support. How do I get a refund dating back to the time this was discontinued?
Un-floating topic,
Effective January 19, 2014 the following actions will be taken in regard to Personal Web Space (PWS)
On March 15, 2014, Personal Web Space (PWS) and site builder will be decommissioned. Email notifications, to impacted customers began November 19, 2013 to ensure customers have time to take appropriate actions
Please Note: All Webspace pages will be permanently deleted as of September 30, 2014
I'm still getting charged $4.95 for my additional personal web space even though I am no longer using it. And it's supposedly decommissioned as of 3/15 anyway. As has been the case for months, the on line tool to remove my PWS service fails every time. I called in to support in February and after getting routed to 6 or 7 different people, the conclusion was reached that no one knows how to resolve the technical problem, so I was given a credit for Feb and March on my bill.
Is there any way to get this fixed permanently, or do I have to go through the circus again to get a credit for next month's bill? Will I finally stop being charged when things really get shut down in September?
jdlive,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
jdive,
We're glad we were able to clear up the confusion regarding the charges and services on your account, and are now closing your Private Support Case. If you have any additional questions please feel free to make a new post.
-Adam_VZ
Start a new topic or ask questions in the open forum.
