Installation Delayed 200+ Days in Verizon Ready Location

[gs0b]

Short story then, if it's a GPON ONT with an Ethernet connection wired to the router, then it can be self-installed.  You can fix Ethernet yourself, if you can run a cable.  You can't upgrade an ONT yourself.  So, if it's a BPON ONT, you'll have to wait until Verizon resumes in home tech visits or comes up with another solution.

Seriously, try their social media team.  They can be very helpful.  All we other users can do is advise you what we know about Verizon.  Only they can actually do anything.

Since you can't get a cable company, your other choices are a cellular hotspot or satellite based service like HughesNet.  Both are slower and more costly then cable or FiOS, but if you must have internet....

[upsetcustomer22]

HotSpot can’t handle my workload. I found some equipment inside, but a big white box outside I need a screwdriver to open and a cable splitter in a separate area. At least it’s OUTSIDE the house, whatever it is. I don’t have a screwdriver to open it up right now.

[gs0b]

Chances are it's an old BPON ONT.  If you're not sure, post some pictures.

If it is a BPON ONT, you're probably out of luck.  When switching to GPON, a new power supply needs to be installed inside replacing the old one, and the power cord between the supply and ONT needs to be re-wired.  Ethernet needs to be run from the ONT back into the home.  Both require a tech to work inside, even though the ONT swap will happen outside.

If you can run the Ethernet yourself, that will eliminate one hurdle.  I haven't heard of anyway to avoid having a tech do the power supply swap and power cord re-wire.

Only Verizon can tell you what they will or will not do.  Have you reached out to Verizon's social media support team yet?

[upsetcustomer22]

I have not been able to reach them on social media yet. They are ignoring anyone in my situation.

Does anyone know what their reasoning is regarding a forced update to the ONT that requires an on-site tech? If current equipment is in good working order for the moment, why not save a headache and just use current equipment so customers don’t experience a lack in service? Even if it means only 75/75, that’s still good, decent service that could be generating funds until a tech can come on-site to upgrade equipment.

[gs0b]

It doesn't matter if we know what their reasoning is or not.  What matters is what they will actually do.

Their policies are changing and are dynamic with this situation.  It's possible they will change again and they may come up with a way to provide you with service.  If you must have FiOS, keep talking to them through whatever channel you can.  The social media team is usually very good, however they may be swamped right now with requests similar to yours.