Installer broke my TV
nncact
Enthusiast - Level 1

M y television was broken by the technician who came to install my internet. The technician knocked over a picture frame and knocked it into the TV - cracking the screen.

I have called technician - called manager - said would get back to me. No response. I called 800 number - said to call local office. Called 800 number again - said they would need to call back.

Why does it seem I am getting the run around to file a claim for damage?

I have been with Verizon for over 10 years and this is unacceptable service. Please contact me to resolve and file claim.

0 Likes
Reply
1 Reply
kh_jenn
Moderator
Moderator

Hi nncact,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes
Reply