Installers damaged newly refinished hardwood floors

I just moved into a new apartment, and before moving in had my hardwood floors sanded & refinished.

The Verizon installers scratched up the floor - the scratches are all right in front of the Verizon hardware.

I need to have this repaired, and I want file a claim against Verizon to pay for their installers' negligence. How do I do that?

Re: Installers damaged newly refinished hardwood floors
Moderator Emeritus

Hi snootyusher,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.