Intermittent Fios service, dropped support call

I've been having intermittent Fios outages (5-20 minutes in duration) 5-10 times per week for the past several months.  Often in the middle of the night when I'm in bed. (I get notifications from my equipment monitoring) Sometimes in the middle of the work day.  Not every day, but most days. (2x today, plus again just after midnight)

A technician came out in July and replaced the ONT, and VZW router, but the issues have continued. It's frustrating to speak with a technician who 

  1. Says everything is OK
  2. ignores that I've got a UPS on my router and ONT
  3. ignores that my router stays up during internet outages
  4. Hangs up on me as I ask "what else can it be"? 

Please help?

Re: Intermittent Fios service, dropped support call
Moderator Emeritus

Hi FullTimeGeek,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.