Internet keeps dropping
I have high speed DSL. Using a Verizon provided DSL modem from 2007. Have an attached Netgear wireless high speed router. I keep losing internet signal. Doesn't matter whether I'm using wireless or Ethernet. It is intermittent. Some days it goes down every 5 to 10 minutes. I work from home so this is not good. Is it signal noise on the line? Do I need a new router/modem? I'm thinking of purchasing a new DSL wireless modem/router from Best Buy, but not sure this would solve the problem. And I can't find a list of verizon approved modem/routers. Any suggestions?

Re: Internet keeps dropping
Community Leader
Community Leader

Step one: Visit and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 ( 13 ms 13 ms 13 ms
    2 ( 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET ( 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET ( 4 ms
    4 ( 6 ms 6 ms 6 ms
    5 ( 6 ms 6 ms 6 ms
    6 static-71-242-*-* (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

What is the brand and model of your modem?


#4 What is the model of the Netgear RJ-45 WAN port router?