I'm paying for 1 Gbps and I'm getting 250 Mbps when I'm lucky.
The technician that installed here tested and got the max of 500 Mbps and said that it might be a physical problem they cannot resolve.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.