My internet speed was always around 20 Mbps and now it is around 10 Mbps and I can't seem to get any faster. Does anyone know why this may be happening? Thank you.
If you are wirelessly connected you can run a speed test while sitting right next to the router and the speed will be about 4/5 of what itr will be if you are plugged in to the router. If you walk 15 feet away and run another speed test you are going to see the speed drop even more ,..and if you go farhteraway it will drop even more. So basically the farther you get away from the router the slower the connection and the weaker the signal
I suggest to you, contact chat tech support and ask to "break the dhcp lease" on your circuit(this will refresh the IP
in your internet connection, also you will have a new IP) also ask to "re-boot your gray box" which is your main network
terminal) This will help to all entire service.