Is FIOS Internet slow?
oestrada
Newbie
I noticed a significant degradation in speed with my FIOS 15/5 connection recently. Has anyone else experienced this? Ever since I got their TV service and gave me this crappy Actiontec router internet service hasn't been the same. Also, sometimes I get pages up and other times I don't regardless of browser (IE or Firefox) I use. I've been told it's this cheap router and their recent TV upgrade that messed up everything. It may be time to change service provider if Verizon doesn't get its act together soon. It's very frustrating when your bill is almost $300 a month for most bundled services (Internet, TV, Phone, Cell), and Verizon doesn't seem to care about alleviating the situation. Verizon can you please look into why my internet speed that I am "paying" for is NOT as you claim it is and charge me huge amount for?
0 Likes
Reply
23 Replies
HenryFarpolo
Contributor - Level 2

Have you run spyware and adware programs to see if there may be a hidden culptit?. Have you run any system cleanup utilities like CCleaner, to get rid of unnecessary clutter? Have you called Verizon tech support to discuss your issue? How is your download/upload speeds via a speedtest?

There may be better routers than the Actiontec. There are certainly worse. I have had the Actiontec for several years and have been very satisfied. Any performance issues I may have had were PC related, not router. Many times, slow loading of pages is a function of the browser or the server or a poorly maintained computer.

0 Likes
Reply
spta97
Enthusiast - Level 3

Check you speed using this site:

http://speedtest.net

It has a cool GUI interface and seems to be dead on with the measurements.  This mesuared my 10/2 and later 20/5 accurately.  If you are not getting the speed you paid for you should contact tech support.  Bear in mind that wireless is not going to give you the same speed as wired.

0 Likes
Reply
blueorder
Newbie
I am seeing a bit of slowness on my 15/2 line here in Carrollton, TX. It's been a few days now and I consistenly get between 10-11mbit down and 1.4mbit up.
0 Likes
Reply
jeap
Enthusiast - Level 1
I've noticed the slowness also.  Shouldn't Verizon do something about it? 
0 Likes
Reply
armstrda
Enthusiast - Level 2
I have the 20/5 and am able to constantly pull 2.5 - 3 MB/s (equivalent to the 20Mb) for extended periods of time.  This is usually if i'm getting a Linux iso from an FTP site or something.
0 Likes
Reply
JKennedy
Enthusiast - Level 3

And I thought it was just me.  I usually power cycle everything and it's OK then.  But if what y'all are seeing is what I am, everything is fine, then all of a sudden, no matter what browser, loading pages just dies and usually ended up with either a network time out or server response error (can't remember which).  I've noticed it may be 10 seconds or 10 minutes later that everything clears up and starts popping again.

We've got 15/2 (about to be converted to the new bundle which includes 20/5) and usually see good speeds, but that doen't show the whole picture.  I will however, be glad if we do actually get better up stream speeds.  Better downstream will be a bonus though.

0 Likes
Reply
JKennedy
Enthusiast - Level 3
For comparison testing, you cna also try http://www.speakeasy.net/speedtest/
0 Likes
Reply
mole
Newbie
I have had the same issues in Virginia. I called Verizon tech support and we found the transmission rate in the Actiontec router was incorrectly set to 54. I have no idea what this means, but it solved my problem. I have an iMac and pc. Sometimes the Mac cannot find the router. I then change channels on the router and it works fine for awhile, but then requires another reset. Automatic channel selector is the worst setting. No problem with the pc. I agree, there must be better routers out there than the Actiontec supplies by Verizon.
0 Likes
Reply
GarySw
Newbie
Do you know where to look in the actiontec to see the transmission rate?  Now I'm curious if this might explain slowness in my speed as well.  Thanks.
0 Likes
Reply
oestrada
Newbie

Thanks to all of you who've responded so far. My transmission rate is set to 54 so that's not the problem. The problem may be related to a combination of FIOS and windows Vista. More info can be found here:

https://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3754799&SiteID=17

When the globe disappears, the slowness problem increases, and when the globe is present speed is as advertised. Perhaps verizon tech support can shed some light on the problem. Would appreciated it immensely.

0 Likes
Reply
mole
Newbie
My tech support guy said transmission should be automatic not 54. He says 54 severely limits the range of the router. Change to auto and see if that helps.
0 Likes
Reply
TheMonkey2
Enthusiast - Level 2
I'm noticing lots of lag today.
0 Likes
Reply
Wayne1one
Newbie
I live in MD and have the 15/2 setup recently started having the same problems.  I run the speedtest and it gives me the desired speed, run it 5min later and it is a totally diffrent story. I noticed that this started around the time they changed the channel lineup in my area.  I have this issue with my PS3, Laptop and a PC that directly connected.  I got a new router, and a tech came out and still I have the same problems.  I dont know if the service is dropping because of the demand is greater than the technology (gradually slowing down their network).  If so will they admit it or just keep running us around like they have been doing with me.  I have enjoyed several months with great service and now have been with poor service for the last 3 months. 
0 Likes
Reply
oestrada
Newbie
It didn't help changing to auto from 54. Verizon tech support please give us your assessment of this unpleasant inconvenience.
0 Likes
Reply
RealKakashi
Newbie

@JKennedy wrote:

And I thought it was just me.  I usually power cycle everything and it's OK then.  But if what y'all are seeing is what I am, everything is fine, then all of a sudden, no matter what browser, loading pages just dies and usually ended up with either a network time out or server response error (can't remember which).  I've noticed it may be 10 seconds or 10 minutes later that everything clears up and starts popping again.

We've got 15/2 (about to be converted to the new bundle which includes 20/5) and usually see good speeds, but that doen't show the whole picture.  I will however, be glad if we do actually get better up stream speeds.  Better downstream will be a bonus though.


i am having the EXACT same problem for a month now or so.  I figured it would go away on its own, but it's not.  I live in southern California and this is very frustrating.  The techs around here can't do much for me, maybe I should just cancel my service and go with another ISP.

0 Likes
Reply
TimSykes
Specialist - Level 2
Post your speed test, how your PC is connected wireless, or wired, How your IP is static, or DHCP, what browsers you are using, Specs of your PC, and when was your PC last formatted. 
0 Likes
Reply
Pax277
Newbie
I'm having the same issue, 20 down 5 up plan though I'm lucky to get 11 up.  On actual file downloads, not tests, I get 180 - 220 kbps.  Called Fios tech support, they have no idea what's wrong.
Message Edited by Pax277 on 11-19-2008 12:52 PM
0 Likes
Reply
dylan3d
Newbie
I just changed my Transmission Rate from 54 to Auto and drastically increased my speed. I did three different online spped tests and they all show me at 19.3 mbps or higher for download and 4.8 mbps for upload. This is in Venice, CA.
0 Likes
Reply
mole
Newbie
I am in Newport News, VA. I am signed up for 20/5. Tonight at 9:25 I consistently got 14.5/4.5 on Speedtest. I am running wirelessly on a new iMac. Computer is <10 feet from the infamous Actiontec router.
0 Likes
Reply
mole
Newbie
What would happen if I changed the advanced router setting from home network to broadband? I am running an iMac wirelessly. I use DHCP not a static IP address. If I change to static address will the router talk to my Mac and vice versa?
0 Likes
Reply