Issue with extra cable.
JCHEIGHTS1
Newbie

Hi,

We have Verizon cable passing at end of my backyard at 11-13 foot height. we have lot of tree branches on top of cable & in between the cable. I request multiple time verizon to come & cut branches properly so it will not damage verizon cable & we can stay with bug free.  I also request if they don't want to do this job than give us letter stating that if any Damage/breakage happen during the process of branch cutting & maintenance, customer is not responsible. They don't want to take care of either one. They arrange ticket & never show up/cancel the last minute. I have last ticket #  {edited for privacy} . I am tired with their policy. Its like monopoly that they will not listen to any one & do whatever they want to. This is not fair. Need help & support.

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LawrenceC
Moderator Emeritus

Hi JCHEIGHTS,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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