Kohler Electric Generator Oncue issues
bdegnan
Newbie

I have Verizon FIOS (TV, Internet) with an Actiontec router.  I also have an Kohler generator with Oncue software.  Oncue allows remote access to monitor and control the generator. Oncue is an application that runs on a PC.

The issue I am having is the generator seems to be able to send emails (i.e. outbound) but Oncue cannot connect to the generator.  This is despite the fact that the generator passes the router connectivity test.  Oncue is also able to connect to the Kohler Oncue server.  It seems like the router will not allow an inbound connection to the generator's controller.  This is the case with software firewall (McAfee) turned off and Actiontec security set to lowest setting.  Required ports are forwarded properly.  Verizon tech guy confirmed this.

Kohler says the issue is the Actiontec router and that other Kohler customers have resolved the issue by replacing the router with a Netgear router.  This requires the other router to be in front of the Actiontec I believe.

I am looking for someone that has FIOS and a Kohler generator with Oncue who has gotten Oncue to work.  Any help would be greatly appreciated.

0 Likes
25 Replies
Anti-Phish1
Master - Level 1

You've left out some important information.

  • How is the generator connected to the router (wired or wireless)?
  • How is the PC connected to the router?
  • What hardware revision of the Actiontec do you have (A-I)?

Is the generator able to obtain a DHCP lease?  i.e.  Can you see it on the router's main status page?

Can you ping the generator from the PC?

0 Likes
bdegnan
Newbie

You've left out some important information.

  • How is the generator connected to the router (wired or wireless)?  It is wired with CAT5 and we get a good signal.
  • How is the PC connected to the router? Wifi.  I am able to access my webcam remotely over the internet.
  • What hardware revision of the Actiontec do you have (A-I)?MI424WR-GEN31

Is the generator able to obtain a DHCP lease? Yes.  Router recognizes it with DHCP lease.

i.e. Can you see it on the router's main status page? Yes

Can you ping the generator from the PC? Yes

0 Likes
tns2
Community Leader
Community Leader

One quick thing to check since you have things on wired and wireless is that you have turned off IGMP proxy.

I believe its hidden on your router so you may have to use the hidden menu page

From an earlier post of mine

"This sounds like the problem that occurs when you have IGMP Proxy set to yes.

Logon to your router.

Look at advanced options and see if you see IGMP Proxy. If you do click on it and check that IGMP Proxy is disabled.

Note on some of the newer routers they, at least temporarily, have screwed up the options and IGMP Proxy is not shown under advanced options. For these you can use a jump, which will get you to the now hidden page to turn off IGMP Proxy.

Originally posted by BIGDADDY on DSL REPORTS this jump to gets you to the IGMP proxy page. Many have had success when they turned off IGMP proxy.

http://192.168.1.1/index.cgi?active_page=6059  "

0 Likes
bdegnan
Newbie

Thank you.  I will try that and report back.

0 Likes
tns2
Community Leader
Community Leader

Double check the documention for Oncue.

Almost all routers default to blocking incoming connections.  Most software is aware of this and many actually do outgoing communication to some site instead. 

Your doc probably either mentions using UPnP to configure or gives you some ports to forward.   UPnP will work as long as you check and make sure that UPnP is still enabled (the default for actiontec.  If you need to manual configure look for some Verizon's help pages, or search this forum for detailed help.

On a few routers they have hidden UpNP.  For all  actiontec routers you should be able to use UPnP  Menu after first logging on to the router

http://192.168.1.1/index.cgi?active%5fpage=900

0 Likes