My Verizon rep asked me not to sign up online and sign up for Fios through him instead. Now I've been hit with a $99 setup fee that would have been waived if I signed up online, as I just found out. Is there any way to get this waived? I feel scammed and I can see that many, many other people have had this issue with Verizon reps.
Ordering online typically waives the setup fee where a phone order usually generates the fee. The only thing you can do is call 1-800-Verizon and see if a rep can waiver it for you in your next bill.
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