We have a family mobile phone plan. Going through a chat rep over the weekend, we changed the phone line listed as the owner. My daughter (who owns the new owner line) got a text to log-on using a temporary password, and was told she could then establish her own password. When she tried to log-on on via the web using these instructions, she continuously gets an error message. She tried to use the "log-on to a deactivated account" link, but to no avail. Not only is she not able to log on, but all prior log-ons to this account by other users have become inactive. Therefore, none of the family members have a way to access the account via the web. One family member could access his account via the My Verizon app, but others have been unsuccessful. We were working with a Verizon rep who said she would put in a ticket and follow up with us the next day, but we were still unsuccessful the following day. She had promised to call back again yesterday, but never did. We have now spoken to or chatted with 5 different Verizon reps over the course of 3 days and 3 hours attempted troubleshooting, and would appreciate advice on how to contact someone who has the authority or knowledge to actually get something accomplished.
Start a new topic or ask questions in the open forum.
