Lost channels
Tennischannel22
Enthusiast - Level 1

I was chatting with a representative complaining about how my FiOS internet was constantly dropping. The agent suggested an "upgrade" that would "surely solve my problem" for about 5 dollars more a month I could upgrade from 100 mps to 1 gig and a tech would come out an connect everything and insure everything was fixed and working properly. The internet appears to be fixed unfortunately we have now lost channels that we frequently watched ie. The tennis channel and now Verizon wants 20$ plus per month to get it back. Are you kidding me?  The rep never mentioned one word about any changes to our FiOS  TV service that would result due to this upgrade....beware. I am extremely dissatisfied.

Labels (1)
0 Likes
Reply
1 Reply
kh_jenn
Moderator
Moderator

Hi Tennischannel22,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes
Reply