MOCA connection issue since fios one box

[#1]

Hi

So we upgrade to 1GB FiOS one internet and everything was working fine with using my MOCA bought from Verizon to create a hardline in my office. We then upgraded our cable boxes to the new Fios one boxes with minis about a week, week and half later. After installing these boxes I get knocked off my vpn connection once and hour at least, some times twice. Everything works fine with wifi, but slower connection. So it has to be some signal the new boxes send interrupting the internet. How can I fix this?

[Cang_Household]

What VPN protocol are you using, IPSec, PPTP, L2TP, OpenVPN, or et cetera?

What transport ports does your VPN use? Make sure they are not conflicting with the FiOS One's ports.

[#3]

It is a VPN provided by work for security purposes. I don't know anything about it.

But it was working fine before the new cable boxes were installed and works fine on wifi. I think the new boxes send a signal to said i need a special extender as old MOCAs no longer work.

[smith6612]

Right. So going back to my other post, it shouldn't matter how old the adapter is. Old MoCa adapters would have a performance penalty rather than a reliability penalty.

Another question. Are you using a Verizon supplied Splitter or did you buy one? What's the frequency rating on the splitter?

[Cang_Household]

I am just wondering a loop-back connection.

Did your FiOS mini connect to both WiFi and MoCA? If you so, need to disable one of the connection.

Also, as the above poster mentioned, did you buy your own coax splitter? Presumably no, because that $55 MoCA adapter you bought from Verizon is ECB5240M, it comes with a 1 to 2 coax splitter and short coax cables.

[#6]

I actually didn't use the splitter because I don't have a cable box in that room. 

[gs0b · Accepted solution]

Try switching the FiOS ONE mini's to WiFi and unplug them from coax.  Let us know if the problem persists.

[#8]

Thank you so much for the idea. I have been online with no blips since 1030am, it is now almost 2Pm. 

Thanks for saving me money!

[Cang_Household]

Ok. As I said earlier, it is sort of a layer 2 looping. I see some Verizon/Actiontec devices support Spanning Tree Protocol (more specifically ECB5240M) to support redundant links and loop prevention. FiOS One TV box is not made by Actiontec I believe. If you want MoCA connection, I suggest you to manually disable WiFi for stability. I don't have a FiOS One, so I cannot give you the steps to do so.

I wish Verizon can create emulators for different devices' configuration pages, so we as users can help each other more efficiently.

[#10]

Thanks. All is good with the minis on the wifi now my MOCA works as it was before. Just have to go and grab all the coax cables and hide them so no one plugs the tvs in.

[gs0b]

Glad that worked!

Looks like there is an incompatibility between MoCA in the FiOS Network adapter an the FiOS ONE minis.  You could open a support case with Verizon to try and figure it out.  If you want to do that, start here: https://www.dslreports.com/forum/vzdirect.  They are much more helpful than the front line support reps.

If you just want to move forward now that everything is working, I get that.

[smith6612]

Do you have a FiOS TV One box connected to both MoCa and Ethernet for data?

[#13]

Hi. 

No, the MOCA is the only thing connected to that coaxial. Recently spoke to a verizon tech and he said the old MOCAs don't work on the new system. You have to get a special extender. 🤷🏻

[smith6612]

MoCa should be backwards compatible with older MoCa devices. What is the specific model of the adapter you're using? The tech may be referring to potential of compatibility issues due to mixing versions of MoCa.

[#15]

Using one I bought from Verizon that was 55 bucks. Not sure the model. It is very basic. It isn't about backwards compatibility it is that this one isn't made for the new fios one .