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Missing or Broken Link for Amazon Echo Show 10 (3rd Gen)

zcruzbo1
Enthusiast - Level 1
‎12-10-2023 08:33 AM

This is my first time using FiOS Home Service. In the order transaction, I selected the Amazon Echo Show 10 (3rd Gen) as a promotional offer. Foremost, there was a downpour of emails from Verizon that followed after service was requested. There was the email containing services ordered and estimated cost for service and installation. It also had a paragraph on the special offers included. However, that was not very useful because the link to Amazon for the Echo device simply took me to the main page for Amazon. The paragraph said it's redeemed through Amazon but NOTHING ELSE ABOUT HOW TO REDEEM IT. There was no promo code, no indication of subsequent communication about this, and no instructions on who to contact. It was only after digging through my emails that I realized that there was a SEPARATE email with information on claiming those special offers. And guess what? All links to claim the offer are broken on that email!!!  Moreover, the error message is bogus (see below). For example, it says that "if the problem persists, contact your supervisor" -- WHAT SUPERVISOR???

Verizon, can you please be more clear on your procedures? Please resolve these issues so that the dozens of customers that have already complained about the lack of transparency and communication can see that you are actually responding as a reliable business. 

 

****

We are sorry, but a problem with your request has occured.

Please use the Back button below to return to the previous page.
 

If the problem persists, contact your supervisor.

 

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An Accepted Solution is available for this post.
KH-OrnEsh
Moderator Emeritus
‎12-10-2023 09:03 AM

Hi @zcruzbo1 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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