The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I’m just about to give up and go back to Xfinity. I had Fios installed a few weeks ago. Ever since then the network just stops working randomly. I’ve tried all the resets, router, ONT, factory reset etc. I spoke to a phone tech (which took FOREVER) just to get, did the whole video call doing all the steps I already did again. No change.
I called a second time and the rep went through the same exact routine even though I said I’ve done all this and need a tech. She “promised” that she’d call me back after a few days to check it there were still issues (why wouldn’t there be, she did nothing different than the first rep) and if it still occurred, she’d send a tech out.
Surprise surprise, no phone call and when I called back myself, they wanted to go through all the same, video call, reset everything, steps for a third time. This is insanity. I had Xfinity for 9 years and never had a single issue.
Hi VJM104,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
