I ordered for Verizon Fios Internet & Home Phone 2 weeks ago and have often spent my time calling Verizon's Customer Service and being called back by Verizon Customer Service. There has not been any reasonable explanations given for an understanding as to the reasons for the lack of my Wifi & phone system.
Originally, the router that I ordered was shipped and received in such a timely manner to my surprise, because I have not been a Verizon customer. I did not know what to expect, but sure enough, the router and welcome-to-service/instruction booklets arrived within a week of order. Immediately thereafter the delivery, I carefully installed the router while using the instructions. The Wifi capability would not be able for activation until September 23rd, but I imagined many other customers would have a week and a half wait for service which is not an egregious amount of time.
So, I was informed prior to the date of installation that a field technician would show between the hours of 3-5PM for the very next day, during a call that I placed to verizon Customer Service. I waited patiently. I had to call again, the day of installation, around 4 due to the lack of communication of confirmation from Verizon. The Customer Service representative assured me that I would receive a call from the technician 30 mins to prior, however the technician never came.
I called again on Monday. I was told there had been a technical mistake from a higher area of the Verizon hierarchy by a representative who allowed me to stay on hold while she made my Service a high-priority. Unfortunately, there wasn't anything that could happen until a technician could have access is what I was told and the rep implied that I would have service within the next three days (by Wednesday, September 27th).
Today I received a call back from a Verizon rep. He acknowledged the problem where a technician is scheduled for installation: Wednesday, October 4th.
I have my family coming home this week. A new place that I had promised them we would have Internet. I chose to delay them from moving in with me because the lack of communication I have and where they are now has wifi and accommodating factors for everyday-normalcy. I am disappointed. I have no cable, wifi, or home phone to provide my wife & kids and by the time it was said is the earliest date for a field technician will have been 3 weeks.
The basic problem here is many installs give 1-4 weeks for installation. Sometimes in certain cases the install can take longer or even sooner in some cases.
when you order Fios be it for Internet, TV, or phone or all three or even two of the three it will be set a date to come to your home to install.
if Fios was there before you moved in or if the setup can be used as coaxial or ethernet by the type of service you can sometimes get a self install kit with instructions. Which Verizon just flips on service on the day listed in your email.
if it needs a service visit for installation such as a ONT, ethernet or router set up, holes drilled etc. it will take longer.
Wifi has nothing to do with it. WiFi is used off the supplied router after the service is activated. They don’t come in and just install WiFi
give them time and it will get installed eventually.
Okay. You say 1-4 Weeks, then 1-4 weeks it is. I don't have Wifi services through my router. Obviously that was clearly outlined and you're welcome to the basic understanding of what was meant is not what you interpreted. The simple, basic knowledge of an Internet-serviceable machine is common sense. Not "just sprinkle some wifi around and voilà."
but you said 1-4 weeks. Alrighty-then, pal. We shall see.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.