MyFios app error "SSL Certificate error"
circa2018
Enthusiast - Level 1

Hello, is anyone getting error msg using the MyFios mobile app(5.58.2) when navigating to Internet? I keep getting

"SSL Certificate Error"

There is also a banner below that says "There was an error getting SON status. Click the cell to try again."

Where is the "cell" to click at?

Please help.

Thanks,

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Re: MyFios app error "SSL Certificate error"
waywarddog
Enthusiast - Level 1

I was finally able to resolve both issues by getting Home Network Protection turned off.  Normally you would turn this on or off via the app, but with the SSL error I  was uable to access it.  To fix I contacted Verizon via their chat and asked them to turn off Home Network Protection from the back end.  As soon as they did my intermittent internet issues stopped and today when I tired the My Fios App I no longer received the SSL error and could mange the settings in the app.  

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Re: MyFios app error "SSL Certificate error"
waywarddog
Enthusiast - Level 1

I have the same issue, seemed to have started at the end of last week.  I have been unable to resolve it yet.  Are you also having intermittent issues connecting to the internet?  The two issues seem to have started around the same time for me.  

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Re: MyFios app error "SSL Certificate error"
waywarddog
Enthusiast - Level 1

I was finally able to resolve both issues by getting Home Network Protection turned off.  Normally you would turn this on or off via the app, but with the SSL error I  was uable to access it.  To fix I contacted Verizon via their chat and asked them to turn off Home Network Protection from the back end.  As soon as they did my intermittent internet issues stopped and today when I tired the My Fios App I no longer received the SSL error and could mange the settings in the app.