NEW g3100 ROUTER DOES NOT GEOLOCATE FOR SOME WEBSITES
eagleguy
Enthusiast - Level 1

DOES NOT GEOLOCATE FOR SOME WEBSITES

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smith6612
Community Leader
Community Leader

The router is not responsible for Geolocation and doesn't really have a solid ability to do so itself. Geolocation on the Internet is a guess based on some former knowledge of where an IP Address is. Some services, especially streaming and mapping apps on mobile devices like Tablets and Smartphones, have the ability to use the GPS radio built into those devices. They will often transmit your exact location back to the service, and eventually, to GeoIP databases which will update your location. This can take months. Some other apps can tell your general location by looking at nearby Wi-Fi networks. Companies like Google from time to time collect this data to help make Geolocation more accurate for Internet services.

In short: Give it time, but Geolocation is not something the G3100 is responsible for.

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smith6612
Community Leader
Community Leader

The router is not responsible for Geolocation and doesn't really have a solid ability to do so itself. Geolocation on the Internet is a guess based on some former knowledge of where an IP Address is. Some services, especially streaming and mapping apps on mobile devices like Tablets and Smartphones, have the ability to use the GPS radio built into those devices. They will often transmit your exact location back to the service, and eventually, to GeoIP databases which will update your location. This can take months. Some other apps can tell your general location by looking at nearby Wi-Fi networks. Companies like Google from time to time collect this data to help make Geolocation more accurate for Internet services.

In short: Give it time, but Geolocation is not something the G3100 is responsible for.

eagleguy
Enthusiast - Level 1

thats odd everything worked up until the point that i added the new router ,is there antthing else that it could be i am at wits end

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Eleven
Enthusiast - Level 3

I have same issue. Website keeps asking me to install geolocation plug-in on Tropiocana Casino website which I know was already installed and working. Plugged my Gateway back in and it works fine. It's the G3100.

eagleguy
Enthusiast - Level 1

yes my sugarhouse account was working fine also until i installed this new router  had a feeling it was the G3100 any VERIZON SUPPORT PEOPLE THAT CAN HELP ME

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gs0b
Community Leader
Community Leader

Eagleguy:

It's not the router. Your IP address changed and a database thinks it's somewhere else.  See the excellent explination Smith6612 posted.

Also, know that you're talking to other users here.  If you want to reach Verizon, use their support chat.

mott768
Enthusiast - Level 2

same issue with ocean casino works fine on gateway router does not work on g3100 put old router back works fine also everytime I switched routers I got new IP addresses, geo location will work on the gateway router but does not work on the g3100 so it is def the g3100 router not the ip causing the issue.

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XxChaos11xX
Enthusiast - Level 1

i just moved to a new place and was having the same issues as you guys with the g3100 but it works fine with the gateway router so i was going crazy trying to resolve it since now I'm on the CR1000A new router and after 3+ hrs. with support yesterday to no result i figured it out by manually adding the DNS to the DNS Server on the router betrivers,oceancasino,borgata etc. etc. all use the same geolocation plugin  so after manually adding DNS: 127.0.0.1 host name for geolocate is:  wss.plc-gc.com it finally had located me fine without any problems didn't have to turn off rebind protection so I'm glad i tried that i knew it was blocking it cause under router security logs i kept seeing a new entry of this 2023 May 14 12:45:45 dnsmasq warning [SYS.4][SYS] possible DNS-rebind attack detected: wss.plc-gc.com pop up every time i tried to have the casino locate me a new one pops up in the logs.  so i hope this helps you guys too cause it helped me finally while on the newer CR1000A and i assume the G3100 is just the same with the bind protection so after many hours between different casinos all are locating perfectly fine.

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LawrenceC
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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smith6612
Community Leader
Community Leader

Just give it some time. GeoIP is less of a science and more of a guess when it comes to service. If you're having problems with streaming services in particular, contact the service's support team and ask them whether they can update their GeoIP databases for you.

When you swapped your router, you received a different IP address from Verizon. That IP address might have been used elsewhere in your area, or the country for a few years, and services still think your IP is at that "old" location. It can take weeks for services to catch on to the new location.

One thing you can do is visit https://www.maxmind.com/en/geoip-demo to see what the site shows as your GeoIP. Maxmind is a common GeoIP database provider used by many large websites. To find your IP address, use https://www.whatismyip.com/ . Once MaxMind has updated their GeoIP location, typically other services follow quickly.

Joe461
Newbie

How long are we talking?  It's been over 3 weeks.  IP Check shows my correct location within less than a mile.

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MCinNJ
Enthusiast - Level 1

Hi All, 

Glad I found this forum because I was going crazy last night installing/uninstalling, downloaded, deleting etc. 

Just want to gauge how long most of you have waited before it somehow cleared up?

Thanks

MC in NJ

Joe461
Newbie

Since June and Verizon is no help at all.  They say it's not an issue. I know a few Verizon Tech's/Installers and they say they've never heard such a thing.  I can tell you it's real.

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mott768
Enthusiast - Level 2

Found the problem with the geolocate and the G3100 Router  It is the router causing the issue. To resolve and be able to play on gaming sites you have to log into your router, go to the DNS setting section, under DNS server you will see a checked box  "Stop DNS Rebind" uncheck the box and all the gambling sites should now work. I did not have to reboot the router or pc. Hope this works for everyone. 

Padrone1
Enthusiast - Level 1

TYVM.  This was the answer!!!!!

215mnguyen
Enthusiast - Level 1

This did not work for me 

marine6173
Enthusiast - Level 1

This worked for me.  A month of troubleshooting and all it took was a simple uncheck of a box in the router admin for DNS server settings to stop rebind.

abe19
Enthusiast - Level 1

wow ive been searching for an answer for months ! spent hours with verizon tech support getting nowhere .. this worked in a second !! thanks !

Scoobydrew
Newbie

Where do I find the dns setting section?  I am on fios app and I find a lot of things but no dns setting sectiom

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dexman
Community Leader
Community Leader

The options are inside the router itself. Open a browser....in the address bar type 192.168.1.1....agree to continue logging in when the unsecure website message appears....enter the router's Administrative password and navigate to the proper page.