I need to change the parental controls on my daughter's account with MSN provided by Verizon. But, parental controls no longer exist. So, I'm directed to "Family Safety". In order to get to "Family Safety" I'm directed to remove parental controls from my daughter's account. I click on the button to remove parental controls and get an error message "The page you have requested does not exist, has moved, or is temporarily down." After trying with on-line support from Verizon for about 1/2 hour, the person helping me said I needed to call Verizon for assistance. So, I call Verizon for assistance. After being on the phone for 40 minutes with a tech support person, the answer I get back is that "we no longer support parental controls and if you need assistance you have to go to a local technician". Or, I can call MSN. So, I get the phone number for MSN who refer me back to Verizon. I don't see how a "local technician" (the person I talked to said to take my computer in to somebody for them to help) can really assist with a service provided by MSN and Verizon! This is absolutely crazy. Has anyone else had this issue and actually received help? If so, can you tell me what worked?
Hi Annoyed2,
Sorry about the experience you have had thus far. We have discontinued the MSN portal partner service. We no longer support the MSN email service. The change was made by Microsoft to upgrade to MSN Live. I do apologize for the inconvenience.
Thank you for choosing Verizon.
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