My mother switched to Verizon with the promise that the installation process would be quick and painless. After the incompetence we have dealt with over the simple request to have the cable in our yard buried in a timely fashion(and seeing all the other customers who are also dealing with this) it seems we were lied to. She has spent hours on the phone with rude and unhelpful individuals with customer service, who keep saying that it will be taken care of(and clearly not following through by doing anything). I’ve never had an issue with any other company getting a line buried. Frankly it’s making us consider finding a new ISP, which is a shame because we have only ever had a good experience with Verizon and their customer service up until this. But if something so simple can take up literal hours of our time, and STILL not be taken care of that’s simply unacceptable. We were told the line would be buried last Friday, which didn’t happen, then that we would be contacted within 24-48 hours, which didn’t happen, and then that it wouldn’t happen until July. It’s really annoying be told something and then a company failing to live up to their promises. Does anyone have a different way of contacting someone that could be even remotely helpful with this?
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.