Need help with New construction home getting Fios
pivigurl
Enthusiast - Level 1

How can I get my address into Verizon database? I have a new construction home and I've been trying to install Fios internet but I keep getting the run around from representatives. Every other house on my street has access to Fios BUT mine, as all other homes are 10-40 years older.  I was told by the engineers that my county only has DSL yet I can see Fios wifi users on my devices. The town also has an agreement with Verizon for Fios service for town residents, which I am, but I cannot seem to get access to it. I have been at this for 20 months! Please help!!!

When I input my neighbors' (every address on my entire street) address, their address came up available for Verizon Fos. My whole block is available for Verizon Fios.  Has anyone had any success getting their new construction on the map for Verizon?

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Re: Need help with New construction home getting Fios
LawrenceC
Moderator Emeritus

Hi pivigurl,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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