For the past few weeks I am intermittently getting only 1-2 bars on the bandwidth meter for the XBOX Netflix app, which I think means it is ~1-2Mbps.
I have a 35/35Mbps plan with FIOS, so it should be getting HD all the time. (it used to until recently).
Are others having this problem lately? Is it a FIOS issue or is Netflix downgrading their service for any customers not on OpenConnect ISPs?
@glugglug wrote:For the past few weeks I am intermittently getting only 1-2 bars on the bandwidth meter for the XBOX Netflix app, which I think means it is ~1-2Mbps.
I have a 35/35Mbps plan with FIOS, so it should be getting HD all the time. (it used to until recently).
Are others having this problem lately? Is it a FIOS issue or is Netflix downgrading their service for any customers not on OpenConnect ISPs?
How is your video quality? If it's OK, don't worry about the number of bars. 35Mbps is not required for HD. If the quality is poor, try a different site for comparison.
I stream HD video on a daily basis and the actual connect speed varies. Last night it varied between 1Mbps to 10Mbps on my laptop. But the quality was high throughout and I did not notice any difference in quality when the connect speed changed. When streaming on my BluRay player the connect speed is higher, but the video quality isn't any better. HD is HD.
I'm not an expert in this area, but my best guess is that the actual connect speed is based, to some extent, on server load and what is needed, not how much you can handle. And what is needed for HD video is much less than what your plan allows for.
it is apparently verizon is slowing Netflix traffic.
evidence: 1. I can not get Netflix HD and my machine has to buffer frequently. speed meter for netflix is 0.5mbs.
2. when I switch watching to Amazon Prime. HD quality with speed up to 15mbs.
I called verizon and was recommened to up my speed for extra $10/month.
I smell fishy.
bbbb
that doesn't mean verizon is throttling, that means amazon knows how to route their traffic appropriately and that they choose wisely who manages their CDN's
Verizon recommending an upgrade was unneccessary
It's been slow for me as well. Playing anything in HD after 8pm ET is almost impossible. Calling and talking to Verizon tech support has been completely fruitless. They have been unwilling to assist me in identifying the issue nor have they been willing to talk to Netflix with me. My neighbor on comcast and a few friends on comcast and TWC are having zero issues. If it's not one thing, it's another.
As always, don't expect much. I plan on calling billing later today when I have a chance.
Hi Namronorman,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
I was discussing this issue privately with Matt R until about 90 minutes ago when he stopped responding. I can't stream Netflix HD at the moment. Looks like it went south pretty fast this evening 
When it drops to 1-2 bars, the quality is pretty crappy.
Seems to be better again since yesterday...
Other sites have more consistent bandwidth. Some bittorrents get > 50Mbps. The problem lately has been specific to Netflix.
Namronorman,
We have closed your private support case at this time. If any other issues arise, please feel free to create a new post.
Thanks,
Paul C.
@Verizon_Support wrote:Namronorman,
We have closed your private support case at this time. If any other issues arise, please feel free to create a new post.
Thanks,
Paul C.
Please note that the support case was closed without resolution from Verizon. I have filed a complaint with the BBB.
Hope no one wanted to watch Netfix in HD this evening 🙂
Is this Netflix problem with FiOS happening everywhere, or just in certain markets? Because I have to say - and boy I hope I'm not jinxing myself by admitting this - but we've had no problems streaming Netflix. Have watched a bunch of things in HD lately with no major hiccups at all.
@sangs wrote:Is this Netflix problem with FiOS happening everywhere, or just in certain markets? Because I have to say - and boy I hope I'm not jinxing myself by admitting this - but we've had no problems streaming Netflix. Have watched a bunch of things in HD lately with no major hiccups at all.
I'm not entirely sure. I'm in the PA area but I've seen people from the TX area and NJ area complain as well. The past few days have been fine except for a few nights. It seems like a lot of times it goes south around 5-6pm ET and will stay that way well past midnight.
It's always a host similar to ipv4_1.lagg0.c055.iad001.ix.nflxvideo.net when I seem to have problems. Generally, when that host pops up, I can't stream past 1mbit (low HD is 2.35mbit while high HD is 3mbit). I'm anxious to see the Netflix ISP rankings for June. I believe they typically come out 10 days into the following month.
Definitely not effecting everyone. FIos even rates above the middle in Netflix on ratings see http://forums.verizon.com/t5/forums/replypage/board-id/FiOS_Internet/message-id/39286
@tns_2 wrote:Definitely not effecting everyone. FIos even rates above the middle in Netflix on ratings see http://forums.verizon.com/t5/forums/replypage/board-id/FiOS_Internet/message-id/39286
June's stats for FiOS show it at 2.15mbit. 2.35mbit is the minimum required for Netflix's lowest quality HD. Also, that's an average, not a peak. Considering during non-peak hours I routinely get 3mbit (highest HD for non-OpenConnect), just imagine what the rates are during peak hours.
I personally see <1mbit during peak hours.
But as I said, not a problem for every one. Have not had a problem either in Fl or in NY using Netflix on FIOS.
@tns_2 wrote:But as I said, not a problem for every one. Have not had a problem either in Fl or in NY using Netflix on FIOS.
Yes but a problem for quite a lot of people - hence Verizon addressing its customer base publically in regards to the issue and standing firm in their stance against Cogent and refusing to help its customers.
@Namronorman wrote:
@tns_2 wrote:But as I said, not a problem for every one. Have not had a problem either in Fl or in NY using Netflix on FIOS.
Yes but a problem for quite a lot of people - hence Verizon addressing its customer base publically in regards to the issue and standing firm in their stance against Cogent and refusing to help its customers.
Is netflix itself on Cogent? My tracert seem to show going from Verizon servers to twtelecom and finally netflix. As said I don't appear to be having any problems.
@tns_2 wrote:
@Namronorman wrote:
@tns_2 wrote:But as I said, not a problem for every one. Have not had a problem either in Fl or in NY using Netflix on FIOS.
Yes but a problem for quite a lot of people - hence Verizon addressing its customer base publically in regards to the issue and standing firm in their stance against Cogent and refusing to help its customers.
Is netflix itself on Cogent? My tracert seem to show going from Verizon servers to twtelecom and finally netflix. As said I don't appear to be having any problems.
When are you trying? Also, if using a PC to stream, try ctrl+alt+shift+s while streaming to get the stream manager that will show you how fast it's going. In regards to where the streams are coming from, that changes given load and availability. I see a lot of Cogent, LLNW and TeliaSonera. LLNW always runs great for me. Cogent and TeliaSonera, not so much.
@Namronorman wrote:....if using a PC to stream, try ctrl+alt+shift+s while streaming to get the stream manager that will show you how fast it's ...
Can you provide further details on that. Such as how to activate or what additional software you might be using. I've tried it with two browsers and it does nothing.
@walt178 wrote:
@Namronorman wrote:....if using a PC to stream, try ctrl+alt+shift+s while streaming to get the stream manager that will show you how fast it's ...
Can you provide further details on that. Such as how to activate or what additional software you might be using. I've tried it with two browsers and it does nothing.
Hi Walt,
I am using Chrome but have gotten it to work in FF and IE.
1. After the video loads and is playing, click on the video
2. Hold ctrl+alt+shift
3. While still holding ctrl+alt+shift, press s
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