Netflix is slow lately on FIOS
glugglug
Enthusiast - Level 3

For the past few weeks I am intermittently getting only 1-2 bars on the bandwidth meter for the XBOX Netflix app, which I think means it is ~1-2Mbps.

I have a 35/35Mbps plan with FIOS, so it should be getting HD all the time. (it used to until recently).

Are others having this problem lately?  Is it a FIOS issue or is Netflix downgrading their service for any customers not on OpenConnect ISPs?

204 Replies
JEC3Beach
Newbie

Netflix is unwatchable on FIOS in Baltimore, MD due to constant pauses to reload. This is true almost all day long not just during peak hours. I have a vacation home where the only high speed internet service available is Mediacom and I have virtually no pauses to reload. I am unable to get HD video with Mediacom even though I have 20 MBPS service, but at least Netflix streaming is watchable. In order to verify my equipment. I swapped everything except the Verizon provided modem/router between the two locations and the problem remained at the Baltimore location. Also, all my equipment is hardwired so WIFI is not the cause. I have several Sony and Samsung devices and they all have the same problems in Baltimore but not when swapped into my vacation house. This certainly makes Verizon look like the party at fault. Of course they deny having a problem.

0 Likes
Reply
amarryat
Enthusiast - Level 3
Even the most basic service should allow you to stream Netflix perfectly since those streams are only a few megabits max.
0 Likes
Reply
Fennups
Newbie
I just switched to quantum and I am still getting low quality often buffering Netflix. This is ridiculous. So far this seems as though it doesn't matter how much you pay. Verizon wants more for the exact same product
0 Likes
Reply
tns2
Community Leader
Community Leader

Maybe we will finally find out who to blame.  There are several stories about the FCC wanting some answers.  e.g. http://abcnews.go.com/Business/blame-slower-internet-streaming-fcc-find/story?id=24138190

and FCC doc

http://www.fcc.gov/document/chairman-statement-broadband-consumers-and-internet-congestion

0 Likes
Reply
gabea
Newbie

Verizon,

You cannot claim that this is Netflix's issue. Netflix works perfectly well on every other ISP that is available in my neighborhood. I can even play HD video on my AT&T mobile phone. 

This is truly ridiculous. I am paying Verizon for 75mbit/35mbit internet and I can't play Netflix at night. It's constantly buffering and low resolution.

I will cancel my service if this is not resolved quickly.

0 Likes
Reply
tns2
Community Leader
Community Leader

@gabea wrote:

Verizon,

You cannot claim that this is Netflix's issue. Netflix works perfectly well on every other ISP that is available in my neighborhood. I can even play HD video on my AT&T mobile phone. 

This is truly ridiculous. I am paying Verizon for 75mbit/35mbit internet and I can't play Netflix at night. It's constantly buffering and low resolution.

I will cancel my service if this is not resolved quickly.


You haven't done much looking at other ISP forums.  Its not just Verizon.  And even for Verizon not all users are seeing problems.

0 Likes
Reply
thanhngny
Newbie

i am about to switch to verizon, but now i have the second thought about it. I have netflix too. if playing netflic is problem over verizon fios, then i better stay with my cable. so far i don't have any problem with optimum internet. Ah! I even have optimum hotspot in my home. optimum have alot of hotspot, that is a extra.

get yourself together verizon, or you will lose all the customer

a current optimum customer

0 Likes
Reply
teddavid
Newbie

Verizon, not ALL of your consumers are fools. In fact most are not. We KNOW you are jerking us around with speeds on Netflix. It is IMPOSSIBLE to have 30/20 speed on my iPad and yet less than .7mbps on my Apple TV or smart BlueRay player when I bring up Netflix in the same room!. 

There is a reason the FCC is looking into your practices. And I plan to start a change.org petition. Either you work out your issues with Netflix without hassling your customers by throttling speeds or I will ask that you be declared in material breech of your agreement and I will have Cablevision back in my home and drop you like a rotten egg. I am already wired for Optimum and DirecTV. I don't need you. 

STOP THE NONSENSE NOW! 

Who's with me?

Let Verizon know you are sick of their nonsense by commenting below.

0 Likes
Reply
thetick1234
Specialist - Level 1

Looks like the FCC is going to decide who's at fault.  I'm pretty sure Verizon is not going to be happy when their private records become public information.  Verizon will have a very hard time spinning the fact they did not upgrade their network for the hopes of getting more money from Netflix.  There will be some nonsense about Netflix paying their fair share that Verizon will claim.  

http://www.techtimes.com/articles/8501/20140615/fcc-wants-to-play-referee-in-netflix-v-comcast-veriz...

Also Verizon slid to to the bottom half of Netfix's USA ISP Speed Index:

#10 Verizon down 2 places

http://ispspeedindex.netflix.com/usa

0 Likes
Reply
amarryat
Enthusiast - Level 3
Come on Verizon. Fix this before we switch to Comcast
0 Likes
Reply
amarryat
Enthusiast - Level 3
I get closer to 60 down on speedtest.net. But can't watch Netflix or YouTube without pauses.
0 Likes
Reply
db909
Contributor - Level 3

Netflix warning

0 Likes
Reply
amarryat
Enthusiast - Level 3
Trying to watch Netflix tonight and it keeps pausing. I'm paying Verizon for 50mbit download, and this stream is probably 2 max. What again am I paying for?
0 Likes
Reply
db909
Contributor - Level 3

@amarryat wrote:
Trying to watch Netflix tonight and it keeps pausing. I'm paying Verizon for 50mbit download, and this stream is probably 2 max. What again am I paying for?

50 down from the FIOS server closest to you when wired.  That's it.

www.verizon.com/speedtest/

0 Likes
Reply
working4buddha

I have noticed an improvement since the deal was announced. But I mostly watch after prime time hours, usually starting around 11pm. Earlier in the year each episode would take several minutes to even be watchable. It looked like a RealPlayer from the 90s. If I rewound it would go through the same problem for a few minutes. Even at its best it never seemed to be as high in quality as it used to be. That was when I found this thread trying to troubleshoot my issues.

But now there may only be a few seconds of poor quality when the show starts and it seems to adjust very quickly. Overall it seems much better and I really wouldn't have noticed a problem if it had been like this. 

I am in the Philly area so maybe I just lucked out? Using a PS3. 

0 Likes
Reply
lbarzin
Newbie
I have had unacceptable Netflix streaming since February 2014. Quality has dropped to 2 dots and rebuffering every few minutes. My speedtests all indicate plenty of download bandwidth (~24 and on-demand and Amazon work fine so I can only assume that Verizon is throttling down video streaming packets from Netflix specifically for some greedy business reason. I have called tech support and they were clueless, treating it like a server re-boot issue. So, I guess I'll just boycott Verizon on demand until this clears up - or I get a better deal fro one of their competitors.
0 Likes
Reply
meetkp
Newbie

For past 5-6 months I am getting very bad speed for any netflix video. When I had other cable internet, netflix used to work perfectly.

I have 50 MBPS plan and for netflix I am not getting even few 2-3 MBPS download. Even my friend leaving next to my place using other internet service is getting crips and clear netflix.

We all knows that verizon is trying to get cold money from netflix, and this leave very bad impression of verizon for customer like me who is paying 10 time what I am paying to netflix.

0 Likes
Reply
ttutko1
Newbie

Surprised no one posted this yet but they completed a deal a couple days ago.

http://www.engadget.com/2014/04/28/netflix-reaches-another-isp-connection-deal-this-time-with-veri/?...

0 Likes
Reply
SteveVi
Enthusiast - Level 3

It was posted on one of the other Netflix threads in the FiOS forum.  While this is good news in the short term, it sets a horrible precident with far reaching implications regarding the future of the free internet as we currently know it. 

I can imagine all sorts of worse case scenarios where ISPs get to make decisions on which sites you can access based on thier own revenue extortion schemes. Whiile this first round of tolls revolves around video streaming, I wouldn't be surprized to see it happen for anything with potential for addtional ISP revenue; Too many ISP users using Google to search the net?  No problem, the ISP can cripple Google access and start backmailing them to pay if they want the ISP's customers to be able reach them reliably.

No good can come of this in the long term. 

0 Likes
Reply
Normx
Enthusiast - Level 2

April 6 2014

Greetings,

i just received my proxyvote for Verizon Com inc.

What a shocker that Verizon has asked the shareholders to vote againts network neutrality, or curbing lobbying activity, or anything that might be benificial for the customer. As soon as Netflix cuts a deal with Verizon, speeds will change. Of couse, Verizon will blame Netflix, Netflix will blame Verizon,  for the cost increase you, the customer,  will have to pay.

What ever you do, don't cut the wire. Just keep paying, and paying, and paying.....

eric-h
Enthusiast - Level 2

After being extremely happy when I first moved from Time Warner Cable to FiOS, I never thought I'd say this but I'm actually missing TWC. Their cable box interface was really clunky but I wasn't nickeled and dimed on equipment and fees on my bill. The FiOS TV set top boxes used to have a great interface and now I'm being spammed ads in the guide and it won't turn off the interactive TV feature up-sell promos. The VOD almost always becomes unavailable between midnight and 3am and Verizon hasn't done anything to ensure content can be updated from providers without VOD cutting out.

Then there's the internet. I must live in a great area, but in the year and a half I only had one TWC internet service interruption and that was caused by a drunk driver hitting one of their distribution boxes. FiOS on the other hand regularly goes out for 15 to 45 minutes in the middle of the night about once every week or two. And now the Netflix issues.

I'm paying a ton of money for FiOS services, I'm paying Netflix, and now Verizon wants to also get money from Netflix? In evenings many times I can't connect in the last couple weeks and when I can, the streaming quality is the lower rate SD content instead of HD. Multiple players can barely do 480P SD streams over Verizon. But if I route my connection over a VPN into other family's cable internet connection and back out onto the internet (also over their connection)... perfect Netflix Super HD streaming. I can actually get better and more consistent HD streams using a 4G WiFi hotspot on T-Mobile than I can through my FiOS connection.

Apparently calling tech support will do nothing except the basic troubleshooting, blame Netflix, contact Netflix, them blame Verizon (and rightly so), ad nauseam. And the multiple threads in this forum and reps likely aren't able to assist much. So my recommendation is write a letter to the FCC. Verizon wants to screw their customers over and double-dip trying to get money from both sides then I think some additional regulation might (unfortunately) be the best bet.

fcc.gov/complaints

0 Likes
Reply