4 days ago I was supposed to have Fios installed at my location, due to a damage conduit at my apartment they were unable to complete the installation. I was told that I would be receiving a call about a contractor within a day about getting the repair made, I have called multiple times a day over the last 4 days trying to get a status update but no one has been able to help me. I have a ticket number but that has not been helpful when calling customer service. I need internet services but the customer service line has been unable to help or give me any status updates. Fios Home Internet
Hi CDBVA, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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