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New Jersey ongoing issues connecting to World of Warraft
gameuser
Enthusiast - Level 1
‎11-18-2019 06:41 PM

This has been going on since last week with users having connection issues to WoW. 

Using the Blizzard looking glass tool I can see high latency on one of the Fios hops. For me it is :

ae203-0.CMDNNJ-VFTTP-325.verizon-gni.net (100.41.3.251)  62.759 ms  62.758 ms  62.813 ms

https://us-looking-glass.battle.net/

Fios please investigate!

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gameuser
Enthusiast - Level 1
‎11-18-2019 06:43 PM

https://us.forums.blizzard.com/en/wow/t/11-13-19-issues-with-log-ins-fios-nj-and-other-isps/362493/2...

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docalabro
Newbie
‎11-18-2019 07:06 PM

Also having this issue, started up last Wednesday night. Would really love for Verizon and Blizzard to work together to solve this problem. 

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NJGamer8
Enthusiast - Level 1
In response to docalabro
‎11-18-2019 07:14 PM

I am also experiencing whatever this issue is that's happening between Blizzard and Verizon Fios in NJ.  The Blizzard reps can't find anything and have suggested speaking to a Verizon Tier 2 or 3.  I just tried to contact Verizon support and was told there was a fee to speak to a Tier 2.  

I don't want to pay a fee, I want the service I already pay for to work correctly.  The connection issue has been happening since Wednesday 11/13, consistently between 9pm and 10pm.  

Please do whatever investigation is required to fix the problem.

Thank you.

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Julie2019
Enthusiast - Level 1
‎11-18-2019 07:16 PM

Same here, the issue has been going on all week. Everything is working EXCEPT anything connected to Blizzard Entertainment servers. The forum in which this post creater listed has a moderator that has told us to contact yall on Fios because they can't do anything on their end. Please help!! The problem persists for an hour and has happened all different times of day for me, however it's been most nights for other people at 9PM EST in Central NJ.

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Kindiani
Enthusiast - Level 1
‎11-18-2019 07:24 PM

Monmouth County, Fios customer, also having intermittent problems the past few days logging into World of Warcraft.  Please look into

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foreverporkchop
Newbie
In response to Kindiani
‎11-18-2019 07:32 PM

Been having this issue since Tuesday. Blizzard pointing fingers at Verizon, and Verizon says its Blizzards fault.  All I know is that this started tuesday and there is a huge thread on Blizzard forums of people in NJ with the same issue. 

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McCrick1
Newbie
‎11-18-2019 07:45 PM

I am having this issue here north jersey trying to connect to blizzard entertainment services.  Cannot login to game server. This has happened over 4 times this past week. Connection to other programs is working fine.  The service I am connecting to is 24.105.28.10 and 24.105.35.202 is the Wow.exe IP and that is not working. 

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|   Fios_Quantum_Gateway.fios-router.home -    0 |  515 |  515 |    0 |    0 |    2 |    0 |
|                            24.105.28.10 -    0 |  515 |  515 |    1 |    3 |   63 |    5 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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mozaiq
Enthusiast - Level 1
‎11-18-2019 07:48 PM

Having same exact issues since last week in Middlesex, nj

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malatin3
Newbie
‎11-18-2019 07:48 PM

Same issue

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rnc1
Enthusiast - Level 1
‎11-18-2019 07:49 PM

Chiming in that I am also having this issue, would like to see this resolved as I have never had an issue connecting to specific games or media outlets due to my specific ISP in the past

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TMACRPG
Newbie
In response to rnc1
‎11-18-2019 08:05 PM

Count another experiencing the issue. I've never had issues connecting to any game servers in the past 15 years with Optimum. Moved recently and decided to get FiOS since it was in the area. Optimum has been trying to poach the account ever since and I never would've considered going back until now. Fix this please. 

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hayjoe11
Newbie
In response to TMACRPG
‎11-18-2019 08:29 PM

Same here.. really terrible experience

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hayjoe11
Newbie
In response to hayjoe11
‎11-18-2019 08:30 PM

I had to subscribe to a VPN just to play

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Julie2019
Enthusiast - Level 1
In response to hayjoe11
‎11-18-2019 08:31 PM

Same here, my friend also told me to switch to Comcast Smiley LOL

Verizon help us! 

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goauld
Newbie
‎11-18-2019 08:44 PM

central new jersey - fios - same problem as everyone else! please work on it and not just pass it along.

I shall be taking my massive package I have to fios and move it to comcast unless this problem is dealt with.

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hayjoe11
Newbie
In response to goauld
‎11-19-2019 12:10 AM

they dont care... as you can see no response

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mattvf
Newbie
In response to hayjoe11
‎11-19-2019 05:09 AM

Same issue.  Limited to Blizzard games only, all other connectivity seems fine.

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mozaiq
Enthusiast - Level 1
In response to mattvf
‎11-19-2019 05:48 AM

Which is why it has to be on blizzards end. But I hear a lot of people saying it actually isnt

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VANGUARD006
Enthusiast - Level 1
In response to mozaiq
‎11-19-2019 02:05 PM

It's 100% on Verizon's end. I'm also getting disconnected during peak hours off of my work laptop.

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VANGUARD006
Enthusiast - Level 1
‎11-19-2019 02:00 PM

Verizon, get a grip and get it together. You were obviously not ready for DisneyPlus traffic, so now the rest of your customer base has been suffering for over a week.

- Vanguard

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