New construction
Enthusiast - Level 1

Currently moving into a new build home on a street with existing Fios.

of course the address is not listed in the database and was told it needed to be added and a fast ticket was created

i have not heard any further information and when I call back to customer service I get run around of who to get in contact about this

any information of someone to contact would be appreciated as I work from home and need internet asap

Labels (1)
Re: New construction
Moderator Emeritus

Hi Rnowakjr,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.