The first technician fixed the problem which lasted a couple of months and the last technician who came out about a week ago said the wires from the house to the pole was shorted. The internet worked for maybe 3 days before the same thing started happening again.
Bear in mind we don't have fios yet so I can't upgrade and in order to have DSL, I'm paying for phone service I don't even use. So I'm paying for services that I am not receiving at all. It's come to a point where I am stuck using my phone to do work and even to write this post.
This may be a rant but I am highly dissapointed and livid at this point.
And yes, I've been on hold, I've reset my modem, I've changed my SSID/Password, I've changed the channels, I've done pretty much everything but go outside and fix the damned wire myself.
I need someone to come out and fix this once and for all or I will be changing my service.
I feel your pain.
But how would like to submit a problem or complaint only to be told you need to update your service before anyone looked into the issues(s)? Ha ya that's what happened to me.
After basically telling them I would drop my account if I had to buy a new equipment! ARGGGG then they got around to fixing the issue!!!!! GEZ