No Link For Free Amazon Prime & Echo Dot

I signed up with a Fios promotion that includes Amazon Prime and Echo back in November 2018. The link in the email that comes to redeem your echo goes to your account but there's no option to redeem. I've spoken with many reps for the past week and I've been shuffled around without answers. I'm at the point ready to cancel my subscription with Verizon FIOS.  I can't get help from anyone.  Can someon please help me!!!

Re: No Link For Free Amazon Prime & Echo Dot
Moderator Emeritus

Hi DanM14,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.